Harford Home Furniture & Mattress 3036 Churchville Road, Churchville, MD 21028

"This is the friendliest furniture store in Harford county. Talk to Chris, he’ll get you a good, honest deal. They deliver to most places in the vicinity. Pretty good selection."

"Purchased two custom pieces from Harford Home. When the 3piece couch with power recline and head rest (the more expensive customizations) arrived it appeared defective. I explained to the owner that one section of the couch appeared warped or lopsided. I was brushed off originally and instructed the pieces need to be “fluffed”. When I sent photos explaining my concern, I was told that it’s a custom piece and there are no options other than to have a technician come look at it. I was told this would probably be at a cost to me as the owner didn’t feel there was an issue. He noted if there was an issue (that would be covered under the warranty) the technicians visit and fixes would be covered. However, when I still complained that my expectations were not met for a custom piece, I was again dismissed and given a flippant remark to the effect of their product is a “Volkswagen not a Mercedes”. Well if I’m buying custom pieces that have top end customizations, yes, I do expect better customer service. I also expect it when I am paying Mercedes prices. Additionally, I explained the quality issues, and I was again told that their product was superior to other furniture companies. However, he explained that the items were only superior for the mechanics because the warranty covers 3 years for power features. Morale of the story - do not buy from this store. If you are going to purchase furniture go anywhere else. As the owner even said the benefit of this store is just the mechanics, so if that’s not a priority for you go elsewhere!"

"The showroom is clean and the staff was friendly. The prices for the furniture they have verses other stores with the same products is way to high. They charge an additional $30 fee on top of the delivery fee to deliver to a gated area. Other stores will deliver for the same price as off post (normally free or minimal due to close distances)."

"I have purchased from Harford Home Furniture (formerly Brass & Oak Galleries) several times and have been very happy with all of it. We've purchased 2 Amish bedroom sets and Mike, the owner, helped me custom design an Amish breakfast nook for my small kitchen. You won't find better quality furniture. My bedroom set is 13 years old and looks brand new. Great customer service and the only place I'll buy furniture."

"The consultants and management here provide a sales experience that enables customers to find furniture that fits their personal tastes, needs, timeframe and their budgets. Neither the consultants nor management try to 'pitch' any product that they have in mind. Instead they actively listen and take time to understand what your requirements are, or if you have a budget in mind. They then couple your information with their knowledge of the products that they have available, or if a piece can be custom made, and guide you through the selection process, without any pressure. This enables the customer to make their own decisions on what to purchase. They have a great selection of furniture on the sales floor, as well as an abundance of product catalogues to enable you to look through the entire range of any of the pieces that you are considering."