Lowe's Home Improvement

"Always a great experience at this local Lowe’s. Staff is always friendly and kudos to the gentlemen that recommended I get the extra 150 feet of wiring for $11. Confirmed my thought process was correct."

"Beckie was amazing and provided great customer service!! She helped us find the exact black stone we were looking for, we hope to see her again for our next big purchase, thanks Lowe’s & a big thanks to Beckie!!"

"I'm being punished for going to a big box store. Called yesterday about a refrigerator and told them I needed a new one as fast as possible due to refrigerated medicines. I was told to get there asap and it would be delivered today. We'll here we are and nothing. They're now saying 4 days from now. Just another example of poor customer service."

"Went to west York store to order and have installed storm door and retractable screen and to have them installed. Site says they install screen door sales not aware. Paid the installation measurement fee and had it completed. Notified problem with installer claims don’t install screen will get back to me. Wait a week, no contact. Go to store, informed waiting for answer, will call back that afternoon. Wait a week, no contact. Send email to customer service who advise to contact store. Call store customer service puts me to installation, puts me build. Tried explaining my issue, told I can wait on associate who would be in that afternoon. Frustrated I express I should get a refund on measurement fee. Associate puts me hold and comes back and ask if I want door or not, no apologies. Puts me back on hold to get refund with customer service, which I hang up after long hold. Stopped by today asked for manager. Acting manager on shift refuses to speak to me and tells associate to have me call installation (been there). Left message for store manager to call still waiting. Received email from Lowe’s saying I turned down estimate, which is the problem, I have never received an estimate on storm door or retractable screen door. If they can’t install screen door at least follow up on the storm door. Still waiting"