Staples 5557 Urbana Pike, Frederick, MD 21704

"Chose to buy something I needed from Staples today. Went there at 8am as that was time posted herein for store opening. WRONG! Spent an hour in their parking lot; store hours posted on their window did list a 9am opening. If they can't keep the opening time up on this website what makes you think you can trust price or product quality listed onlline?"

"I had business cards printed here and they turned out beautiful for a very reasonable price. The online tool is easy to use. But the main reason for my review is that I when I desperately needed a poster tube and unknowingly rushed in the store a minute before they closed (oops, Veteran’s Day hours), the employees helped me find a tube and checked me out super fast! I appreciate y’all!!"

"Not great customer service. No courtesy. Went in to buy one thing. Their registers weren’t working, could only accept cash— technology, it happens. But they didn’t communicate that with any of their customers. No note on the front door. Not when you were waiting in line for 5+ minutes to buy one thing because they only have 1 person on register. Plenty of staff members walking around while the line build and impatience built. But no one says anything until you get to the register and can’t buy any of your items!!"

"I was having problems with the copier and politely asked an employee who was not assisting another customer for some assistance and she says “I can’t right now” and refused to help me. So I just gathered my stuff and left without my business. I’ve worked in customer service for years and I can tell you that that is unacceptable!"

"Check your prices. Both of my items came up the wrong price. They did not give me too hard of a time matching the sticker. If it happened on both of the items I was buying I imagine it’s across the store, not cool of them to advertise different prices."