Ulta Beauty

"I ordered an item at this location online, since it was sold out in-store. I gave them my ID so they could get my name, address and email correct. I requested a receipt when I finished placing my order. They told me that it should be sent to my email in a couple minutes. I never received an email confirmation, so I called to explain what was going on and it turned out that they had gotten my email wrong and they still blamed me for giving the wrong information. The manager said I was at fault and didn’t take responsibility. I recommend not to leave without a receipt when you go shop."

"After having bad experience with Sephora repeatedly I went to ulta in falls church and oh boy what a relief. Ava, who helped me with foundations thats suited my skin tone and was very informative and friendly also, answered every question I had and I purchased few products that I’m loving. It makes a lot of difference when the customer service is amazing. Totally a smooth experience."

"For 8 years now, I have only gone to see Susana for my hair coloring and cutting needs. She is amazing! Susana not only brings exquisite expertise to every appointment I have had with her but also such a kind, warm demeanor, and high level of customer service. I like to change my hair color and style a lot and Susana always makes sure we walk through my ideas to see what can be done to fulfill my hair vision, while making sure my hair is protected and healthy. She is the best and each appointment with her brings me pure joy."

"Purchased my wife some items for our anniversary, needless to say we came back to the store for “returns.” Returns were quick and easy with my credit card and receipt in hand. There are so many items at the Ulta store not just make-up and hair care items. If you’re in need of the top line of make-up “Mac, Revlon, etc.” they got you covered. They have all of the necessary hair care items you may need from flat irons, curling irons, and blow dryers. There is an in store beauty consultant on staff at various stages of the store for make up application to hair styles and so much more. Conveniently located in the Baileys Crossroads area near Ross, Old Navy and Staples."