Future Scripts LLC

"It says my health plan uses an independent company to provide pharmacy benefit management. I'm retired. I DO NOT RECEIVE ANY prescriptions through Future Scripts but they keep sending me mail about a drug change that I Don't even take. If the company is failing this could be part of the reason. Jerry Brown"

"DO NOT USE. My HC provider would cover 90 day refill for my meds so I decided to try it out. This was by far the worst experience I have had refilling my medication. I was told an order was place and given a delivery date only to find out that the order was never placed and I wouldn’t receive my medication for another two weeks. The call center is clearly in a foreign country with people who have no idea about the business they are working for. I was told I could expedite the shipping and the man on the line told me it would arrive at a later date than the date proceed for normal shipping. The fact that this business is still operating is amazing."

"Everyone is courteous, however when I called to see where my medication was, which I called and ordered, she told me it had never been filled. Some technicality set up by Future Scripts. To get my medication expedited it will take over a week. New experience with Future Scripts, not good."

"I've had no problem whatsoever. The woman I spoke to was courteous and very helpful. Once I took 5 minutes to set it up it was DONE. My meds are here when I need them. The cost is better and the convenience is perfect.All of the bad reviews seem suspicious. For me.. I like Future Scripts just fine."

"I agree with every one of these reviews!! This company is the WORST!! After a week of the runaround for my prescription renewal, I still do not have my medicine and its only a renewal for an override request for 2 days. Granted the classification on the medication has changed to "controlled" but my chief complaint is I started this process over 7 days ago. Got nothing but the "runaround"; my doctor faxed over 4 different faxes to them as each time they said they required more and more, which the docs gladly gave to them by fax as requested. Depending on who you talk to they either NEVER received the fax, gave you to a different dept, etc., etc. One rep actually told my pharmacist he had to call another number, which he did and the same person answered! When he addressed it to her, she hung up on him. I was standing there to see and hear the whole incident. At the same time, I had copies of all faxes and had the doc's nurse call about this and they told her that they were in possession of all 4 faxes and they were marked urgent! 2 hours later I called and it started all over again, they never received anything and I had to have the doctor's office fax over a request. Hopefully I can get this to the office of the CEO of Independence Blue Cross. I WILL NOT give up until I get their policy changed. I'm starting from the lowest and going to the top! Maybe this is why some people choose "street" drugs cause its easier and probably cheaper! In essence, its BIG PHARMA causing the drug problem in this country! I won't give up!! I only gave 1 star as it would not allow me to post without clicking on a star!"