McDonald's 6704 Chavez Lane, Forestville, MD 20747

"Several times, employees and management passed by without saying hello or recognizing that I needed help. It took me ten minutes or so to ultimately get to the point where I had to ask for help loudly. When she began speaking to her coworkers in Spanish, the management remarked, "Give me a second," to which they all laughed. This kind of conduct has happened multiple times. Please try to avoid going to this site if at all possible. The food is excellent, but the way the management handles the business is terrible."

"Management and staff walked past several times without greeting or acknowledging I needed assistance. After about 10 mins i finally reach the point where in a loud tone I had to ask to be service. Upon that the management said give me a second as she started speak in Spanish to her colleagues and they all proceeded to laugh. This type of behavior has occurred on several occasions. If you able to avoid going to this location please do so. Food is great just the way the management runs business is appalling."

"I went to this McDonald's yesterday to pick up my orders because it was an order placed on the phone and it tells me to line up behind 11 cars and the packages are waiting inside on the table. It only takes half a minute for the package to be given through the window. He makes me wait behind the 11 cars for 1 hour. They are already working slow. This McDonald's still hasn't fixed itself, the drivers have not corrected themselves. He doesn't understand that he brought money to them and he kicks with his foot, he says don't bring money to us, we don't need it, so I ask the staff there why people give their orders on the phone so they have to wait an extra hour there? Is it acceptable for you to violate their rights and make them wait longer than necessary? This is already incompetence. You have not created a corner in the huge restaurant. You are still trying to make it easier for the packages. Sometimes you say, "If you are not waiting, cancel it. Okay, let's wait. It's not behind 11 cars. The orders are already inside." It's ready to get cold, customers send us messages asking why you brought them cold, they act as if we are the ones making them.. Only when the driver comes, he says the last three numbers, it takes half a minute for you to give it, but making people wait in the same queue behind 15 cars with new orders placed on the phone is complete stupidity and incompetence. If you cannot do this, those who do this should come and do not work. Are you working there for free or do we get the packages for free? No, why are you not doing your job? It is announced to all our people. All McDonald's have the same problem. People cannot buy their food with money. They are waiting longer than necessary. This needs to be solved urgently as soon as possible. Thank you."

"I ordered a fish sandwich through drive-thru. It was fresh. I mean, really fresh. The bun was nice and soft, the fish was hot and the cheese was freshly melting! I had not ordered from McDonalds in over a year. Thoroughly surprised."

"This is one of the most relaxing McDonald's I've ever been to. There is a small group of older men that come in every day and sit and talk for hours. I think that's part of it. I've actually enjoyed listening to them more than I enjoy the food. They have different types of settings. They have padded bar stools, plastic pull out chairs, and of course, booths."