Solomons True Value

"When you can't find a part anywhere, they are the place to go. If they don't have it, they can order it for you."

"If I could rate this location any lower- I would. I have had nothing but pleasant exchanges with the staff, however the owner and equipment leave much to be desired. This was my fourth year in a row (and my last) renting law equipment from them for fall seeding. For hourly rentals that start the clock at the register, I'd never let it bother me that it takes 30-45 minutes of the rental time for them to check out/ load the equipment. Last year, I went home with a slice seeder and core aerator and when I pulled to start the aerator the starter handle and cord pulled right out. They didn't have any other equipment available so I ended up loading it right back up and taking it back in. For the Inconvenience, they refunded my rental... for the equipment the broke before use. This year, even with brand new equipment, the chain snapped on the core aerator less that three feet in to the job. On par from the year before, the best they could do for the customer is refund the rental cost. Not bring new equipment. Not offer any further rental options. Not make any consideration for the time spent all for none. When the owner of this location came to pick up the equipment curbside, as it couldn't even be loaded back in to my truck without the chain, he left the ramps that had been rented along side the equipment. The store had called to follow up- and I told them I would be happy to bring them by, as they had not moved since they came to pick up the equipment. THE DAY AFTER I spoke with them, the owner calls me and leaves a voice mail expressing that they "have me on camera"... picking them up? A clear accusation of theft. I promptly returned his call and expressed my dissatisfaction with the situation, the insinuation, and customer service, which was completely disregarded. I told him I would no longer be using that location, to his reply "that would be a true blessing". Aside from refunding the rental fees, for the equipment that was never used and PROMPTLY returned, there was not even an attempt at anything resembling customer service or satisfaction. He had no problem being fully transparent that he couldn't care less about my business or coming to any resolution. Not only will I never use this location again- I will highly encourage that no one use this location unless you're ready for a headache"

"I called to see if they had an item in stock. The associate had never heard of the item, so she put me on hold to check. When she came back 5 minutes later, she gave me a vague answer, never really telling me if they carried the item, and I ended up having to drive to the store to look for the item. Nobody greeted me when I walked in even though there were 2 associates working the counter and only 3 people in the store. I didn't find the item I was looking for and I wish the associate would have taken the time to understand what I was looking for so I hadn't wasted my gas and time to go look myself."

"Rented a 6/36 trencher and was very pleased with the customer service. Trencher needed new tires but worked well enough. Super impressed with the customer service....can't say enough good about them!!!"

"Great rental department, if you need a stump decimated rent the monster in the pic! Not cheap but makes short work of ANY stump."