Ulta Beauty 8510 Fenton Street, Silver Spring, MD 20910

"The worst ulta in the area! Always very slow and rude service. Stock is always low & messy. Anytime I place an online order it’s never ready when I arrive. It’s been times the store is completely empty & They still wait until the very last minute to fulfill the order."

"This morning was my last time I’m going to go to this location. From items constantly being disheveled and all over the place, to lack of tester products, to lack of tester equipment, lack of products in stock… this store is terribly managed. I was at the register and brought up concerns to the cashier (very sweet and tried to respond to my concerns) but then a very rude woman interrupted and said “not everything supposed to have testers” while walking away. It was so unnecessary and rude especially as the cashier was already doing a great job talking to me about it. All in all this location is a mess in every aspects. I wouldn’t not recommend as even if you know exactly what you need and don’t need assistance, it’s unlikely it’s stock or that you’ll be able to find it."

"My recent experience with Ulta’s buy online, pick up in-store service left me extremely dissatisfied. I want to start by acknowledging the helpfulness of the girl at the checkout counter, who did her best to assist me. However, several other aspects of my experience with this store were deeply disappointing. Firstly, my order was missing items. This was frustrating as I had already made the purchase online and expected all items to be readily available for pickup. The missing items added an unnecessary inconvenience to my shopping experience. What truly soured my experience was the phone call I made to voice my concerns about the missing items. I encountered a very rude person on the other end of the line. Their dismissive and unhelpful attitude was completely unwarranted and made me question whether I’d ever want to step foot in that store again. Additionally, I found Ulta’s fragrance display at this location to be quite inconvenient. While I understand the need to prevent shoplifting, the fact that all fragrances were hidden behind glass with no testers took away from the shopping experience for paying customers. It’s important for customers to be able to sample fragrances before making a purchase decision. The terrible customer service experience encountered at this store made me appreciate Sephora that much more."

"This location racially profiles you as a Black person, the moment you step in the door. I got followed around the entire time. Don't assume I'd steal. I'll never be back and ended up spending my hard earned money at another establishment that treats me fairly."

"Stopped in a few days ago to find a new fragrance, and was helped by two exceptional staff members, Sarah and Alexis.They both were very knowledgeable and helpful, and took the time to help me sample a few colognes. I ultimately decided to go with Valentino and received a lot of compliments on my new fragrance at an event the same night. I’ll be back soon! :)"