Firehouse Subs Waugh Chapel 2622 Brandermill Boulevard, Gambrills, MD 21054

"Takeout has always has been ,for us, very easy. Call in order and pick up. This time we had to try calling several times as no one answered. We assumed that this happened because it was December 26th shop was just opening . Sandwiches we ordered were prepared exactly as we ordered and were ready on time. Both sandwiches were hot and delicious."

"What has happened to this location? It used to be great, but it has gone downhill. I've waited a few trips to write a review and see if it was just a fluke, but apparently it isn't. All the employees look like they hate their lives, not to mention they're loudly using foul language while talking among themselves (using the f word and n word). They're out of white bread in large size as well as no pork. One of the two coca cola freestyle machines is out of order and the one that is working has most of the flavors unavailable. Several fluorescent lights in the kitchen are out, and there's no music, and none of the tvs are on. I just overheard the staff tell a customer that his sub wasn't ready because the meatballs were thawing. Wow. Almost got charged for three subs when we only ordered two. If we hadn't been paying attention, we would have. Gave a receipt with a survey code for a free drink and the guy who rang us up acted like he had no idea what that was. It smells like burnt food as soon as you walk in. The food WAS good but the overall experience left a lot to be desired."

"Why is this place run by children? No grown up management anywhere in sight. The cleanliness in this place is sub standard, which makes the atmosphere below average. The employees are usually doing more talking and texting than actual work in the place. No one cleaning table, floors not cleaned regularly, and the drink machine was a joke. They need an adult in the room. Whoever owns this restaurant please hire some grown management."

"This was our first visit here and I'm not sure we'll seek it out again any time soon . . . The sub was tasty, but decidedly not what I ordered . . . Came home to discover that it was missing the cucumbers, but still included the ham . . . when we arrived we were the only patrons, more customers arrived after, it still took 10+ minutes for a medium & a kid's sub . . ."