Potbelly 7049 Arundel Mills Circle, Hanover, MD 21076

"The person with the animal print tattoo on their forearm was just mean. She was rude to every single customer, yelling things like "WHAT DO YOU WANT?" when customers were looking at the menu still deciding. It's fine if you're having a bad day, but I don't understand just being angry at everyone and yelling at people like we are pulling your teeth out by ordering a sandwich. It made me so anxious I would never come back. The sandwich was made incorrectly and they were out of soup, so they found some in the back and gave me lukewarm soup. This was the worst Potbelly's I have ever been to. ***I also immediately emailed the company per their comment below and got no response."

"Got the Steakhouse beef, tasty flavorful satisfying sandwich. I enjoy all the flavors in the sandwich and all were present. I really appreciated it when the person making the sandwich verified I wanted the blue cheese and the horseradish aioli as some might order it and not notice it and not want the flavors. The blue cheese was good, but the horseradish was hiding to an extent. Quick friendly service. There wasn't a line and this was my first visit to a Pot Belly making the layout of the restaurant slightly confusing (order at the far end of the counter, interact with the person making the sandwich mid counter, and pay at the end nearest the exit). In hindsight it is relatively intuitive, but I'd also bet I'm not the first person to not immediately know upon their first visit."

"I’m new to the area,ordered online for pickup based on the reviews.Once I got there they didn’t have my order. A nice young man and the pregnant young lady sitting at the cash register looked at my phone to see if I had the right location, well I did. The young guy put my order quickly with a smile and I was on my way. Not only was customer service outstanding, my sandwich was the best Italian sandwich I have ever had. I will be returning soon thanks to the Potbelly team working that day."

"Tried the Cubana. Sandwich is fire, voodoo chips are good, and topping it off with a cream soda."

"This was my first potbelly experience and I was impressed. I got the steakhouse sandwich with everything on there and it was great. Restaurant was clean sanitary and the customer service was pretty good. Overall, I'd say I'll probably be back!"