Five Guys 7690 Dorchester Boulevard, Hanover, MD 21076

"To start off my previous experiences at five guys have been good but this most recent trip not so much. I ordered ahead and told them who I was when I arrived then I waited 15 minutes for my food (mind you I ordered ahead), when I asked if my food was ready I found out it had been sitting there the whole time. To add injury to insult I get home just onfind my order was incorrect."

"Cannot follow simple directions when preparing orders—especially orders with a food allergy. I’ve ordered from this location multiple times in the past two years and on an almost consistent basis they cannot follow directions on extremely simple orders. Orders as simple as “bacon burger, no cheese, plus three ingredients (ketchup + mustard + pickles) are either missing ingredients or have ingredients swapped with other burgers within the same order. My order typically contains a burger for someone with a dairy allergy (no cheese) and on multiple occasions I have to return to this location and have a burger prepared with no cheese, even though the receipt says something such as “allergy - no cheese”. On every occasion I have to display the receipt in which the order was placed correctly, so I’m absolutely certain every time that I am not mistakenly placing an order incorrectly. Food is great, atmosphere is expected for a Five Guys location, but extremely simple directions cannot be followed on a consistent basis. Five Guys has excellent food, but I’m beginning to refrain from coming back due to the consistent issues I encounter at this location."

"Location is very clean and staff were very nice. Fries were just ok. I have heard so many things about their fries but my kiddos were not impressed. Bathrooms were super clean which was very nice."

"Great place to get a delicious burger. Best place I have found to get my burger fix. Try the Cajun fries. They are cut fresh daily and the seasoning is perfect. I usually get some of the seasoning to put on my burger too for a tiny kick. You also would be hard pressed to beat their drink selection. They make shakes too! They have free peanuts to munch on while you wait for your made to order burger. They also have restroom available."

"After just getting iffy a flight and was hungry, on my way home, stopped to get something to eat. Got there around 9ish and the place closed at 10. But the staff were cool and the food was delicious and tasted fresh."