Wendy's 9150 Maryland 108, Columbia, MD 21045

"The worst customer service experience. Nora what ever her name is tried to come out of the window to fight me. She disrespected me in Spanish with curse words. Very disappointed with her service. I were you I wouldn’t go there. They always mess your order up after repeating what you ordered. They don’t care. When I walked in to speak with a manager they went and start laughing and started talking in Spanish again thinking I didn’t understand half the stuff they were saying. Very unprofessional setting."

"Our local Wendy's joint, never had bad service here, consistently polite, although I've got a few incorrect orders. They fix any issues tho."

"You should never buy the ghost pepper fries. You will receive the exact same regular fries but with some oily substance poured over with absolutely not flavor. The bun was cold when I received my burger, and I mean cold as if it had never been warmed up. The cheese wasn't melted. The service is slow. They took 15 minutes to give us 2 burgers. The restaurant is super cold, and it is so cold that the ceiling is dripping condensed water everywhere and full water stains even though the restaurant is kind of new. The floor is dirty with fries scattered all over, there is no one in the restaurant except for me, and the trash can is full. I would never go back to Wendy's."

"I was pleasantly surprised by my visit here. The young lady who took and fulfilled my order was so kind and helpful. When I asked a question, she quickly and without an attitude got me an answer. After she got my order together she left the counter and was going to fill up the condiments but asked if I needed a drink carrier which I realized would be helpful and her co-worker who was still behind the counter got it for me. It was so refreshing to interact with young people who were helpful and considerate."

"You should never have to stand at the counter for five minutes while the store staff pretend you are invisible. Nothing makes me more crazy then when servers or counter staff do everything possible to avoid eye contact and act as if you are not there (because they are busy, or not good at their job, or whatever). That happened today at 8am at this Wendy’s location in Columbia. I walked in and both of the people behind the counter saw me enter. The o e working the grill actually said hello. The o e taking orders was too busy with the drive thru and could not do more than o e thing at a time I guess. Finally after 5 full minutes of standing in a totally empty lobby, she approached the counter and said “sorry”. I asked if she was sorry they were closed in the lobby or what? The whole exchange was over her head. I ordered my coffee and paid and left. Not a great impression today Dave."