Wendy's

"I want to commend the manager on January 20, 2024 around noon that was on duty that took time to review my mobile app order receipt although the cashier processed it incorrectly showing an increased price. He reviewed the receipt and understood that the app had the correct pricing. All he asked for was a copy of the mobile app receipt so he could share with his manager."

"Worst place ever. The cashier was rude waving the receipt when I wasn’t paying attention like say excuse me. Second of all they didn’t even know if they had the item I wanted. Some randoms kept speaking like they knew it all. And wait was long as hell. I do not recommend. Go to a better wendys."

"I went there to order my food, and they messed up on my order, so it took them 20 more mins to fix this mistake. All good, right? No, at the end of the store, they left a death rat at the view of all customer, their bathroom is not sanitized at all, the floors looked dirty, and the bathroom drips."

"I found a hair in my Dave’s Single. It was on the meat patty. I went to the cashier register and told an employee about it. He got the manager who was 2 feet away from him to deal with me. “What’s the problem” he says to me. “Excuse me sir but I found a hair on my burger.” “Show me.” He says. I point to it. “Where? Show me.” …. Okay… so I pulled it out with my nails. It was a short black straight hair. He told me it was part of the lettuce and that sometimes lettuce comes stringy. I understand because I work at a restaurant myself. But I know it wasn’t part of the lettuce. Plus, again, it was in the meat patty. He took the hair from me and it broke in half. And the piece I held fell because I was handing it to him. To convince me it wasn’t a hair, he showed me the lady who prepped my burger. Yes, she was wearing a hair net. Yes underneath that hair net, she has type c curly hair. But it didn’t matter because I know it wasn’t those strings you sometimes get from vegetables. It was hair. Because I didn’t look convinced , he says to me with an attitude “ what do you want then?” … “what do you want us to do!?” I would’ve asked for a refund but I didn’t want to go through all that hassle with the credit card + there was customers in line. Definitely not going to ask for another burger. So I just said “whatever” and left and cut the piece off with a knife where I found the hair. I would’ve been alright if he just had a better customer service attitude. but I get it. I’d be mad too if I was understaffed, underpaid, and overweight working at Wendy’s."

"They give you expired croutons to go with your salad. Who knows if they even give you fresh salad. I used to get it like all the time but I stopped because I started to feel sick and now I’m better. I need to look for some fresh salad somewhere else. And on top of that the customer service is terrible and most of the time they only taking cash because their machine is not working. They always just chatting and not focusing on their job."