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Chipotle Mexican Grill
575 Ritchie Highway, Severna Park, Maryland, United States
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About the Chipotle Mexican Grill
Chipotle Mexican Grill is a popular fast-casual restaurant located at 575 Ritchie Highway in Severna Park, Maryland. Known for its delicious Mexican-inspired cuisine, Chipotle offers a variety of customizable options for diners to create their perfect meal. From classic choices like Chicken with White Rice and Black Beans, to more adventurous combinations like Steak with Supergreen Lettuce Blend and Guacamole, there is something for everyone at Chipotle. With fresh ingredients and bold flavors, Chipotle Mexican Grill is the perfect spot for a satisfying and flavorful meal.
Photos of Chipotle Mexican Grill
575 Ritchie Hwy, Severna Park, MD 21146, United States
Opening hours of Chipotle Mexican Grill
Monday:
10:45 - 23:00
Tuesday:
10:45 - 23:00
Wednesday:
10:45 - 23:00
Thursday:
10:45 - 23:00
Friday:
10:45 - 23:00
Saturday:
10:45 - 23:00
Sunday:
10:45 - 23:00
Reviews of Chipotle Mexican Grill
"Ive had completely different experiences all depending if I am ordering pick up or ordering at the restaurant. The last 3 times I use pick up, the food is awful. Rice is crunchy and super salty, Steak is extremely overcooked and chared, and the guac is bland. When I order at the restaurant, staff is great and the food is prepared well. Im not sure if the “to-go” food is made by someone else but the difference is very apparent."
"The staff here are truly incompetent. They very often get my order wrong and I have to go up there and have them fix it. It’s so easy to get an order right, literally the receipt and the sticker you put on the bowl SAYS what should be in the order. This is really a simple job and it amazes me how these people can manage to mess it up so bad. You need to train your employees better because this is absolutely horrible service."
""I ordered one order of chicken and one order of carne asada, but I received two orders of chicken and burnt, inedible chips. The worst part was the poor customer service. Despite arriving at 7:30 pm, my order was not ready until 7:50. When I asked to speak with the manager, nobody informed me of who was in charge. The person handling the online orders was incredibly slow and even left the station for about 10 minutes, leaving the orders open and unattended. If the food was warm before, it was certainly cold by the time I received it. It's disappointing to experience such bad service, both in terms of customer service and the quality of the meal. There was only one person working hard on orders behind the counter, and the person in charge of the register was also slow and seemed uninformed. I am extremely disappointed with the lack of professionalism and inadequate training at your establishment.""
"This Chipotle location in Severna Park,Maryland was horrible. The pick up time from my mobile order was for 6:40pm. Waited over 20 minutes when I got there. Very disorganized, long lines, music was way to loud couldn't hear anything( music should play but not were you can't hear anyone),order was messed up,lots of customers orders were messed up too.Door dash was mad and upset because the orders they were picking up weren't ready when they should have.Our food was just thrown together the containers had food stuck on them it was grose. My bag broke. The app was having issues. Called the store multiple times and no one answered they just ignored the phone calls coming in. Called corporate and they are refunding me in 3-5 business days. Also found hair and other random food in our orders. We had brown rice and white rice together in our bowls when we just wanted brown rice. My friend is diabetic. There was tomato, corn, pinto bean, little chicken, brown rice and a lot of white rice in mine. In hers a piece of onion,little chicken, brown rice a lot of white rice,steak and hair in hers. WILL NEVER GO BACK HERE AGAIN!!"
"This is by far the most dusfunctional chipotle I've ever been at. They routinely miss their online order commitments by 20+ minutes, don't use their online order racks (and instead keep the orders behind the counter), which would be fine, except they don't call out the names when the orders are ready. There's currently an (angry) mob of customers waiting by the online order pickup, and I'm walking up to the counter reading off names when they finish a bag because they don't announce it. They are slow, and not very friendly. Someone really needs to talk to management at this location, because they're quite frankly incompetent. As I'm writing this, after being here for 25 minutes, they seem to have finally gotten tired of me yelling out the names for them, and started doing it themselves.... I guess that means they can apparently be trained, so I reiterate, management problem. Once I got home, 1 of my tacos had the wrong protein in it. I ordered steak, which was in 2 of the tacos, but the other had something else- I Believe Chicken Al pastor. I've complained on the chipotle website about all these issues before (repeatedly), all specifically with this location. More often than not, they get one (or more) things wromg with the food. This is a Severna park location unique problem... Everyone else seems to have this online ordering thing figured out."
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