Burger King,

7106 Minstrel Way, Columbia, MD 21045

"Moved into the area not too long ago and haven’t had BK in years. Stop by once a week now because of the staff. Restaurant quality customer service. Food is fresh and correct. Visible manager that leads a great team. Always leave with a smile"

"Horrible customer service at drive thru. I ordered on mobile app so didn’t have to exchange payment but when driving up to the window, not one word was spoken by the employee to me. I’ve encountered the same terrible service on multiple trips. Decided to go to the one on Centre Drive from now on. They have good service where you feel welcomed. The burger was overloaded with mustard so it was all over the paper wrap. Really sloppy."

"If someone feels like it. You might get your food. Too lazy to even put mayonnaise on the chicken sandwich."

"The drive thru in this area is in such a weird place behind the building on the opposite side of the restaurant. A few times they forgot something from my order or the fries or nuggets for my baby were to toasty he’s a toddler so it’s something I’ve had to ask to fix. And service is a hit or miss."

"At 5:15pm: My order was complete on screen...However, incomplete when I got to the 2nd window after already paying. The team member did apologize for accidentally deleting part of my order. I had to pay again for the kids meal that was deleted. Then I was given two different small drink sizes that was apart of the kids meals. The guy tried to say one probably wasn't deep enough in cup holder. I then took them out and you clearly see a difference. So fine, whatever my 3 year old can get the miniature size cup, though I paid for a kids size. I was then asked to pull up to wait for my food. Food came around 5:35pm. We checked our order and a sandwich was missing. I had to then go inside to get the sandwich. The older woman was nasty and rude! Stating "I know I put a Whopper in there" multiple times. I informed her that she put 3 fries, my chicken sandwich, a whopper and a whopper Jr. & that the other Whopper was not there. The first gentleman was apologic and owned his mistake. The older woman was not kind and rude straight away. I didn't get back to my car until 5:42p. I don't know if they were short staffed or lack of customer service or training. There was only one person in back working first window, another working second window, the older grumpy-mean woman preparing bags, a gentlemen in back making sandwiches, another gentleman cleaning and a young lady who brought out our food. This Burger King has always been the worst in customer service and never getting orders correct. You always have to double check your order. However to be rude and nasty is a whole other level. Like you only have one job, read the screen and double check. If it was done correct the first time, then she wouldn't have been called out on it."