Subway 15906-B Shady Grove Road, Gaithersburg, MD 20877

"Can’t believe the service here. We were there to order food. One of the kid was in a hurry to use the restroom. We were told that we have to order the food and pay first. No exception!!!"

"I recently came to the subway location for a quick meal. I ordered my Usual sub and ended up with food poisoning. I’ve never felt this sick Please avoid the tuna!! that’s the reason for the one star other than that the employees were kind and service was good"

"Food is as you’d expect for a quick lunch run. At this location the owner is stingy though, I ordered a footlong sub and he only put 3 scoops that were barely even full to start with, and when I told him the standard is 4 scoops he proceeded to charge a $1 extra. I left him with the sandwich. It only happens when he’s on the floor, the employees are not like that."

"Google showed the store closing at midnight. It's a 24 hours store. The customer service here is terrible. All the tables and chairs were stack in the back closing off the bathroom. When I came in it was close to midnight. There was no one up front. I waited for awhile and made noise, no one came up front. Eventually someone came out. My wife had put in an order through the website. I talked to the lady behind the counter, she said she had no order and asked if mine was one of the others. They seem to have no plan or organization for the digital orders. Eventually mine came through. It made this horrible beeping sound and she kinda yelled at me asking if that was my order. I'm not psychic lady how would I know. I can't see the order. It was my order. I came through 20 min after it was paid for. While I was waiting a family came in without masks and were turned away. Another couple came in to order sandwiches, they did not appreciate the customer service either and were getting heated. Everyone that came in seemed to get upset at the customer service. Even the delivery driver left pissed off at the people working there. Something about trying to rip him off or wasting his time etc. Overall terrible experience. Then when I got the food home it wasn't made correctly at all. So many things missing, stuff added that shouldn't have been and the bread was tough like a chew toy. Would not recommend. Employees need retrain. Also don't bother going next door for chips, the covience store next door has a terrible selection of chips if at all."

"Clean and pleasant Subway. The staff here are generally easy going and professional. At times they can seem a little abrupt, though this is usually because they are just trying to progress your order quickly. One thing that would be good is if they would speak more clearly when asking about your order. It would make the whole ordering and customer experience so much more pleasant. Beyond that the sandwiches, wraps and salads are great when you are on the go and looking for a healthy bite to eat."