Waiter On The Way, Inc. 16035 Comprint Circle, Gaithersburg, MD 20877

"I placed an order that was going to take an hour to get. After an hour I received a text that the food would be arriving in like 3 minutes. After another 20-25 minutes I call the phone number. The customer service told me the driver would be here in another 15 minutes with no explanation. The manager was also unfriendly and full of excuses and not apologetic. He did say he’d give me a refund but I haven’t seen it come through yet. And then after almost 2 hours I had no dinner."

"I have ordered from Waiter on the Way many times for the past several years, and I never had any notable problems or issues. The website is easy to use, the staff and drivers are very friendly, and I think their delivery charge is fair considering the time it saves me driving back-and-forth to a restaurant plus gas. My food arrives sealed and secure, which really matters."

"I have been customer for over 15 years and they are usually very prompt. However, tonight it took almost 2 hours to get a pizza from mamma Lucia' s. I was told they had to wait for pizza to come out of oven. When it got here everything was stone cold. Turns out they are short on drivers and he made deliveries before mine. I complained and was given a $5.00 credit on my account. Not sure $5.00 credit is worth inedible food. The pizza crust was like rubber. Not sure I'll use waiter on the way again!"

"The company is good and has great service, but you have to be careful about where you order your food. The places that are in Montgomery County, Montgomery Village area can be a little "shady" with your orders. If it is at night, they will skimp on the food they give you. I have had this happen to me with India Palace and Island Pride. So far the only places that I have ordered from that are consistent with servings are China Jade and Micky's. Hope this helps someone!"

"Order started out in a professional manner as I promptly received a phone call confirming my internet order. About 2 hours later I received our meals and they were cold. We are staying in a local motel so there was not much I could do especially at almost 10 at night. After opening it up I discovered the sauce I ordered with my meal was not there. So I called and explained the situation to the representative. It was clearly a mistake on their end and the representative offered to credit my meal. However, I waited to have dinner that long and I was anticipating eating what I ordered. He said it would probably then take another 45 minutes to return with the sauce. I said I would wait, but would like a fresh order as the one I received was already cold. The response I received was I would have to pay for a new meal. I opted to wait for the sauce, but by the time it was delivered the meal was ruined. My last words to the representative were...very poor customer service!"