Bank of America (with Drive-thru ATM)

"I came two days ago to get a cashier's check, and the Latina that was working there was amazing. Such awesome customer service. I came this morning, she said hello and remembered me. However, the woman who helped me had a bad attitude and wasn't friendly at all. Please explain to her that on the very rare occasion that I need to visit the branch, and not bank online, I don't want to have to deal with her disgruntled attitude."

"I've been banking here before Bank of America bought the original bank. I always had positive experiences until recently. The bank tellers at my branch in Crofton, MD are wonderful. However, one woman in the customer service section has been rude to me in regard to several issues I have had recently because someone has been able to get my account information I have had so many debit cards it is a nightmare and she suggested that I may lose my account. Blaming a customer is not the way to fix a problem. I intend to take this further up the chain once I am able to get her name."

"One of the best bank branches I've ever dealt with. The center is staffed with highly competent and caring women of color - always a pleasure to witness. The manager, Nastassja Moret, is extremely hands on with clients (she even remembered my mother from working at a nearby branch). And, financial advisor, Stephanie Hurtado, goes above and beyond her job - helping me with credit card problems! I wish all financial institutions functioned like this center!"

"Great customer service. Everyone was Courteous and was sure to greet me when entering. Michelle was great! She even went the extra mile to resolved all my requests in a timely manner & was excellent with follow ups."

"i am a business owner at this bank . i waited in the drive thru line patiently to make a deposit for my business. No cars in front of me I waited at the drive thru window for 25 minutes watching customers come in ,after i got there, be waited on in front of me. i pushed the call button. the employee came to the window did not speak a word. i said hello , no response, so I put my deposit in the tray. The employee took my deposit walked over and continued waiting on other lobby customers that had come in after me. After 10 more minutes I had to be back at work , forcing me to leave her with my deposit of over $1,000 without a reciept. what should I do. I tried to call the bank several times and no one answers the phone. they are forcing me to find anothe banking institution. sad I have been with the since they opened."