Subway

"On 12/31, I placed an online pickup order using the FLBOGO promo code. My order was set for pickup at 7:15 PM. At 7:01 I got an email saying my order was cancelled. I drove to the restaurant to ask why my order was cancelled and was told they do not do Buy One Get One Free. I am confused as to why/how this restaurant does not offer this when the location was picked before the promo code was even put in. I would also like to add there was no denial of the promo code at checkout. I was charged, order was being prepared, then just cancelled. I don't think its right for a promo code to be accepted, order processed, then cancelled. If a location does not offer a promotion I should not be able to use the promo code at checkout, it should be denied."

"Short staffed, one worker trying to keep up with several orders at one time. Management needs to hire more staff. I felt really bad for there employee working under that strain."

"I’m a single mom and wanted to take my kids out for a treat, to Subway. I found a BOGO foot long coupon on the app. I ordered online. Got to the store and they told me that they don’t honor the coupon. I checked the coupon first to make sure it worked. I wasn’t the only one there this happened to. I got a refund and left. The employee was awful"

"Went in to pick up using an online deal for buy one get one free. I walk in and get told that they do not participate in the deal even though the online app says they do. Very dissatisfied that they say they participate and then don’t honor the deal they say they do. I ended up leaving and getting food elsewhere cause I am not going to support a business that doesn’t support the deals or coupons that should have worked there. Never going here again, I’ll just go to another location that will honor their deals."

"Horrible service. I got coupons in the mail and I went in to use it. The person says they won't honor the coupon, that if I wanted to use it I could only get a sub with one meat meaning the huge list of subs they offer aren't included. The coupon says it can be used on all except a few new speciality ones. There was no sign and no warning that they wouldn't take it until we got to paying for the order. They said as a franchise they can refuse to take any and all coupons. Then it's like what is even the point in giving out coupons that no franchise will use. To make matters worse, the guy who was putting my sub together put on gloves and then wiped Sauce and ingredients off the counter then grabbed the ingredients for my sub putting now dirty gloves on my order. Just gross"