Ulta Beauty 3541 Boston Street, Baltimore, MD 21224

"Pretty awful customer service. Latria & whatever other employee that is working at 5:50pm on 01/17. They did not greet when I came in, and shot some pretty dirty looks upon walking in. The store is not busy so the lack of customer service or friendliness doesn’t really make sense. Why hire people here if they act like they hate their job?"

"Joshua in the Salon is amazing at updos and formal hairstyles. Highly reccomend him for anyone needing hair done for a formal event."

"I've been patronizing Ulta Beauty store on Boston Street for approx 3 years. Each and every time my shopping experience has in general exceeded my expectations. The store is very well stocked and clean. The staff is super friendly and knowledge about the products in their store. When I shopped there recently, I brought a small bag of beauty products from my home which I wanted to replace. Because of my mobility conditions, I immediately asked the associates for assistance locating the items upon entering the store. The young lady who helped me was quick as a lightning bolt and rapidly returned to checkout area with the items I had brought along with me, I was beyond amazed!! The associate made my time shopping at Ulta extremely convenient, accessible and stress free. I will continue to shop at this store and recommend it for others seeking the perfect beauty product shopping experience."

"Update 11/8: This was finally resolved. Credit goes to this location's General Manager. Super appreciative of her support. - Update 11/3: Still waiting for the Ulta team to follow up on the solution their team proposed on 10/30. No updates yet for an issue that occurred over three weeks ago. - Update 10/30: The Ulta team has resolved the matter directly and I am very pleased with their customer service response. Ulta does take accountability and offer fair resolutions. I will happily continue shopping at this location. Will just check the product for damage / protective barriers next time ;-). Understand there are a lot of SKUs and this incident was simply a mistake. - This location sells products with broken seal protection. Beware of product tampering at this location and returned products that were used being put back on store shelves, especially as there is poor management and preventative action being taken to avoid customers having this issue. Also, beware of the lack of resolution offered for the missteps of the company / store team to take accountability for the inconvenience on the customer."

"I went to Ulta Beaulty in Canton because I heard from people from other cities that they usually have a decent perfume section. I wanted to try some new fragances and choose two to buy, so I went to this place to check. Upon entering the store, no employee meets you (I don´t care at all about this). But then, at the fragance section, everything was pure chaos. Masculine fragances mixed with feminine. No paper to test perfumes. Almost no perfume out there to be tested, and the ones that were there, had no label so you cound't know the name of that bottle. That was the worst experience trying to buy a fragance I've ever had in my life. I will probably never go back to this store."