McDonald's 1390 Rockville Pike, Rockville, MD 20852

"We encountered an unexpected problem - we couldn't get a hot latte. It was a little warm. We asked for a remake (2 servings), which took about 15 minutes (!!!) (there wasn't a big line in the hall). My coffee was heated (not remade), my husband was remade. After 20 minutes, suddenly they brought me a new coffee. In addition, there was no working sanitizer in the whole cafe. It's not supposed to be like this. Although it should be noted that in general the cafe was clean."

"The quality of the food and the staff's service was satisfactory. However, there were some homeless individuals inside who were verbally abusing people. Surprisingly, neither the manager nor the staff took any action to address this issue, creating an unsafe environment within the store."

"I went here at 11pm on a 10/1 and ordered a couple of burgers with a couple of customizations, some fries, and chicken nuggets. I don’t know who was cooking back there but it was some of the best McDonald’s I’ve ever had. Everything was well hot and perfectly seasoned. The staff were super sweet and helpful. The lady at the register verified that I was getting the right kind of honey and was very kind with the whole interaction. This is our favorite location and thank you for consistently giving us good food."

"The thing about McDonald’s is it’s always consistent which is truly a sign of a well oiled establishment. I am unashamed to admit that I have been to this location multiple times and at various times throughout the day - lunch, dinner, 1am snack run and this location is clean and the staff is always quick and friendly. Since they are open 24 hours and offer free WiFi, there tends to be “stragglers” hanging out in the late evening hours / early morning but they are quiet and keep to themselves. Food is always reliably good, especially for those 1am French fry cravings :)"