Chipotle Mexican Grill 96 Main Street, Gaithersburg, MD 20878

"This establishment applies an additional charge for guacamole when selecting the sofritas burrito bowl option. Upon inquiry, I was informed that the charge is attributed to the inclusion of meat in my order. Subsequently, I clarified that my selection was sofritas, a non-meat option. It's pertinent to note that guacamole is not an additional cost when opting for a full veggie mode, encompassing supergreens, sofritas, white rice, fajita veggies, fresh tomato salsa, and corn salsa, denoted by the 'V' on the menu. It raises concern that despite being knowledgeable about the menu offerings, there was a need for extensive communication with the on-duty manager. The apparent lack of awareness regarding the menu items is a crucial aspect that needs attention. Furthermore, the question arises as to why a manager, purportedly responsible for overseeing food service, may lack fundamental knowledge about the distinction between meat and non-meat items. This incident prompts a reflection on the overall training and education standards at this location. It is imperative that staff members possess comprehensive knowledge about the food they serve to meet customer expectations and dietary preferences. Addressing these concerns would undoubtedly enhance the overall customer experience and contribute to the establishment's reputation for excellence."

"Every time I have ordered from here something has gone wrong. When I order online, the food they give me is never what I ordered. The portions are different every time- sometimes I’ll get a lot of meat, other times I’ll get about a tablespoon full. Some of workers at this location (Kentlands) have attitudes towards me whenever I go to the counter to pick up my food. I’ve had a worker roll her eyes at me and there was another who put her finger up at me to stop me from talking while I was in the middle of telling her my name for the order. I came in one time when the app was down and they were only getting order numbers and not the names but since my app wasn’t working, they made me go through a whole process of showing them a confirmation email (which I wasn’t sent) and eventually I had to show them the actual transaction in my bank account. Not sure why I would’ve been lying about having ordered food… Today was my last straw when I ordered a kids meal and some chips and guac, which would’ve been my whole meal. When I got there they told me they didn’t have chips and just threw in an orange instead. When I get home with my meal, I come to find out that not only did they also not give me the guacamole I paid $5 for (including the chips), the orange they gave me was ROTTING. The prices here are way too expensive to have service like this."

"For the kids meal, the server filled 1/4 the usual amount in the cup. When asked can you atleast fill half. She had guts to say - it's for kids as if they eat everything! Who is she to judge what a kid eats, it's her job to fill the cup at least 1/2 to 3/4 quantity without judgement! Never had this experience in this or any other chipotle before!"

"I ordered 3 chicken tacos and out of the 3 tacos 1. Had the correct amount of chicken the other two as you can tell only had 2 to 3 pieces. Spend way too much to not have the proper amount of protein. If I didn't check my bag I wouldn't have chips now. I guess I need to start checking and see what the tacos look like before I leave. I ordered online."

"You can never go wrong with chipotle. You build your bowl or burrito on demand. And it’s always good. This particular location was boasting great service and was kept clean. Can’t complain."