Navy Federal Credit Union

"This establishment is clean, the staff is friendly and professional. The only drawback was there is a line before we are able to be seen regarding questions about their car buying service that was not answered online."

"Branch is always understaffed. Do you wait in line for hours bring food and water the employees don’t care because they are overworked. Take your money to another bank branch. Trust me for your own sanity."

"This is the nicest, most community friendly branch in the DC Metro. I love the vibes and the support. I only wish they still did business banking inside the branch. I prefer face to face interactions. Thank you Navy Federal. I always enjoy each personality and smiling face. It never feels transactional."

"I had the distinct pleasure of meeting Jessica, one of the more senior associates at NFCU at the Waldorf, MD branch, a very cordial polite consummate professional. Although NFCU is the largest credit Union in the world and customer relations is strained, Jessica ensured my needs were met and her personal touch ensured I remained a valued member that still felt a "one on one" experience instead a one in 13 million customer base experience as NFCU has evolved into a giant conglomerate compared to when I joined NFCU 28 years ago as a boot Marine Corps 1LT attending Naval Flight School in Pensacola, FL. Jessica is a model employee. Because NFCU is the giant Credit Union of the world, computers are used to generate credit scores, loan approvals, etc. Jessica ensured that the human element remains in the transaction she coordinated with my credit score problem. She took the time to generate a letter to higher headquarters to rectify my credit score issue caused partly by my human error and NFCU computer algorithms. Many accolades to Jessica for keeping the human interaction between customer and company as computers continue to deteriorate human interaction that was once a normal scenario senior citizens experienced in the past. I recommend Jessica be groomed and promoted to higher positions to ensure human interaction remains a priority with NFCU. And I don't mean just walking into a branch to fill out a loan application, etc. I mean to ensure when a customer has a problem, an NFCU associate has the the grooming, etiquette, professionalism, and courtesy to ensure the customer leaves the credit union not feeling like just a number in the 13 million NFCU customer base. Thank you again Jessica for a job well done. LtCol James T. Sanny, Sr., USMC (Ret)"

"Mariah Smith is truly an amazing asset and provided the most proficient customer service. She greeted me with a warm smile, and she was very understanding. She was able to help me without any issues. Please recognize her for her exceptional performance she displayed today. I know she is truly an asset. I’m so happy to be a NFCU member knowing she’s a great representative of the organization. Magnificent customer service with a smile is rare, so please add this to her evaluation. Thank you"