Truist
6618 Richmond Highway, Alexandria, Virginia 22306
About the Business
Truist, located at 6618 Richmond Highway in Alexandria, Virginia, is a bank and financial institution offering a range of services to help you manage your finances. Whether you're looking for a credit card, loan, or investment advice, Truist has you covered. With affiliates such as Truist Bank, Truist Investment Services, and McGriff Insurance Services, you can trust that you're in good hands. Our team of professionals are here to assist you with all your financial needs, from banking products to insurance services. Please note that all communications from Truist will be in English, but we offer translation and language access services for customers with Limited English Proficiency. Visit us today to see how Truist can help you achieve your financial goals.
Photos
Contacts
6618 Richmond Hwy, Alexandria, VA 22306, United States
Opening hours
Monday:
09:00 - 17:00
Tuesday:
09:00 - 17:00
Wednesday:
09:00 - 17:00
Thursday:
09:00 - 17:00
Friday:
09:00 - 18:00
Saturday:
09:00 - 12:00
Sunday:
Closed
Reviews
"The wait times are long because of incompetence and inefficient procedure to get things done in a timely manner. I shouldn’t have to wait an hour for a branch leader to contact their manager for an approval. There shouldn’t be just one branch leader that can handle more than check processing on the weekends. There shouldn’t be lines nearly going out the door for simple bank transactions when there are 4+ people working. This branch is just simply terrible."
"I can only imagine the bad reviews are due to the wait time. It's not a McDonald's and in order to receive quality service, you have to wait while others receive quality service. The staff is always friendly and knowledgeable, professional and kind. Save your bad reviews for the board of directors that keep the interest rates so low. This branch itself is wonderful."
"Don’t go there. Very bad service. The bank leader cannot think things straight. I have closed my business account with them and open a new account across the street."
"Worse employees ever. Everytime my dad and I go their always and issue. The waiting time is about 1 hour. This 2 Hispanic ladys have the worse attitude helping others. Specially people that don't speak English. My question is why this lady's are working in this branch if their's not helping others. My dad goes every weekend , and he ask for a manager. It takes about 1 hour. This Hispanic lady come out with the worse attitude. He ask about online banking and the app. This lady told my dad she doesn't know anything about online or app. He even ask the 2 lady's at front nothing. They don't know anything. The online banking Said: To meet clients needs. In my opinion is the Opposite of helping others."
"I waited 55 minutes to talk to one of the branch manager and was not able to see one. I was tire of waiting and walk out. 3 branch managers walk pass me several time and none greet me or ask if I have been help. I have been with sun trust bank for over 25 yrs. I am not happy with Truist. I will close my account and open with another bank. Branch managers are very unprofessional and doesn’t care about customers. May be I am not Latin since they greet Latin customers in Spanish and ignore me. More reason i should do business somewhere else."
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