Shake Shack Towson

"Whoever owns this franchise needs to retrain their entire staff including their manager- the rudest, most unhelpful and disengaged employees I have ever seen. Sloppy, in your face rude, manager ignoring customers and an entire pickup line to text (BOH had to tell her to turn around). They pile bread infront of the Togo window so they don’t have to walk to the pickup window. They don’t put mobile orders on the mobile order racks, instead they keep them behind the counter because again- they’re too lazy to walk from behind the counter to the station. This makes picking up a mobile order x10 longer- as there is a line and inattentive employees. They also love to lock and close 10-15 minutes before closing. Also the vulgar music and staff screaming while blasting it with kids inside is a nice touch"

"This is my first time coming to Shake Shack. The vegetarian options are fantastic and the food and staff are amazing! Everything was made exactly as ordered. I personally have many food allergies and the app's description of allergens was PERFECT! My family and I will certainly come back again, especially because of the kind staff."

"Shake Shack definitely cures the craving for a burger, but they’re much pricier than anywhere else for their size. While I love the smashed patties with crispy edges, it’s hard to justify paying $9 for a burger. I don’t come here often because of that, but it’s delicious whenever I do."

"A really cool, chill burger place with a simple, high quality menu. The burgers are INSANELY delicious and so are the fries. My kid claimed she became #1 in fries that night and there is a huge ketchup pump. The shakes are made with custard so they are decadent and satisfying. The chicken is also good."

"For a fast food/casual restaurant, Shake Shack is definitely top notch. Their burgers can sometimes rival ones that I get at actual sit-down restaurants. This location at Towson was good in my opinion. Not sure why the reviews are a bit low. The service was okay and the wait times for our food was a little long, but other than that the food was delicious! Little pricey, but definitely worth the up in quality compared to other places like Five Guys. The burgers always have a generous amount of cheese, and the patty is very flavorful. I would definitely come back to this location! Oh and the atmosphere was nice as well. Could be a nice date spot; its modern and bright but also very casual and inviting. Besides, who doesn’t know about Shake Shack?"