Bank of America (with Drive-thru ATM) 20045 Ashbrook Commons Plaza, Ashburn, VA 20147

"The kindest most helpful team, the manager and Lavisha were so sensitive to my frustration and went above and beyond to help me."

"One of the busiest branch’s in town by far, but I always feel very much welcomed walking in the door. Staff members are always smiling, super helpful and try to get you in and out in a timely manner. A recurring problem I would point out though, and I’m not sure if it’s the internet or the system BOA uses or whatever it is but it’s always down or working so slow it feels like Windows 98 made a comeback."

"Avoid this branch. Totally lacking in customer service and competence. If I could rate them zero stars, I would ( I am sure many others would as well). Reading through the reviews, my experience is not a one off, but seems like a systematic problem from management to employees. I came in with what was a simple problem, was given the wrong information, then verified by the manager ( who also had wrong information), then when I pointed it out on their own website, they printed out the account details and apologized. 30 minutes wasted. BoA has gone down hill these past years, and with so much competition with other banks and online institutions, I can't image them doing well into the future. Total lack of professionalism and product knowledge, would you trust a bank that is so misinformed? Never again."

"I went into this location to deposit a check from Italy, and the cashier checked with the manager and said it was okay to deposit only - I couldn't cash it, which was fine by me. A week later, I get a notification from Bank of America that the check was denied. I called the help line and was told that Bank of America can only cash checks from Canada and (I believe she said) the UK. I was told by the representative on the phone that likely, the teller and the manager said to cash it to see what happens - i.e. I was a guinea pig for this branch to see if the check would clear. The nice representative on the help line said that I would get the check back in the mail and it would NOT be marked up - so I can cash it somewhere else. Would have been nice to know this a week ago, and I wouldn't have wasted my time with this Bank of America branch."