Bank of America (with Drive-thru ATM) 1952 East Joppa Road, Parkville, MD 21234

"I recently started exploring the possibility of buying my first home, so I thought it would be a good idea to meet with a loan officer at Bank of America to understand my financial position and what improvements might be necessary. This led to an appointment with Mr. William C Traband, which turned out to be less than satisfactory. Within a minute of entering his office and exchanging pleasantries, he began discussing Bank of America's grants. Assuming this was standard procedure for first-time home buyers at the bank, I listened as he spent about 20 minutes extolling the virtues of these grants, mentioning that to benefit, my income should be below 80% of the area's median, as defined by the Federal Financial Institutions Examination Council. When I inquired about specific income thresholds, he vaguely mentioned it varied by location and showed me some figures on his screen. He then began to question my income, starting at lower brackets and moving upward. His line of questioning became uncomfortable, particularly when he expressed surprise at my income level, giving me the impression that he had preconceived notions about my financial status. Eventually, he concluded that I didn't qualify for any grants. The meeting left me feeling unsettled and reconsidering my association with Bank of America."

"Worst Bank ever...Why would anyone Bank there..Stupid rules and junk fees.. anyway to inconvience a Customer .They will..Garbage Bank"

"Very slow customer service. They told me to wait for 15 minutes but make me wait for 1 hour which is very frustrating."

"Ms. Karen, at the BOA Joppa Rd location, is very angry inside and incompetent. She immediately lets you know that she doesn’t want to be of help to you. All of her calls should be monitored and or recorded."

"Long wait because employees were talking with eachother. My teller was super rude and was very adamant on me acknowledging her saying “how are you doing?” Obviously she was saying that because it was required rather than being courteous. She made a mistake and acted like it was my fault. My first branch experience in a long time was totally underwhelming!"