Sassy Nails & Spa 11791 Fingerboard Road, Monrovia, MD 21770

"They insisted me in doing the gel manicure, which came out in less than a week for which I paid 70$ which is so expensive not at all worth going to this place."

"I love supporting small woman-owned businesses in our area. Besides, Lisa gives a great mani/pedi. Since she is the only "technician", it's very relaxing there."

"Don’t go here!! This place is terrible. The customer service is terrible. The woman working there doesn’t have any idea with the payment method. I walked into the store, I saw her and told her I wanted Extensions and the extensions painted (fyi I didn’t know they called them full sets) I called her twice before too and asked her the same thing and she said $15 I was surprised cause it was the lowest price out of all places and I am trying to save up for my collage. I sat down and she said pay first so I did and then she proceeded to just paint my nails so I got confused and made sure she knew and she stared screaming at me and then changed the price up and started arguing with me so I told her I’m fine just give me a refund and she said I don’t know how to do that so I will give you gift card. I am not planning to come back to this store so I didn’t want a gift card. She started arguing with me and my mom and I told her I’ll take the gift card and comeback later after she figures it out and she said “No idk how to do it and I won’t learn, don’t give me suggestions” and proceeded to argue with us. We just took the gift card and left and it was a waste of time and money cause I do now plan on coming back. If anyone has any suggestions on what I can do please tell me cause I don’t like to waste my money."

"Did a poor job with a simple manicure. My mom and I were the only ones there, she did a gel removal and I asked for a simple nude color. She did a simple manicure very poorly and rushed I was very disappointed. She didn’t seem busy or like she had anyone coming in after us, it was slow. The paint was patchy and if you look towards the cuticle you see how badly she layered the polish. The chip in my nail was probably me, but I would have expected better quality nail polish that wouldn’t chip so soon after. Won’t be coming back here."

"I recently moved to Monrovia and was looking forward to trying out the nail salon nearby, hoping it could be my new go-to spot. A close friend and I went this afternoon and were disappointed by our experience. We had heard poor reviews from others saying the customer service is below average but wanted to give Sassy Nails the benefit of the doubt. Unfortunately, those sources were accurate. The atmosphere was not warm and welcoming and there was no sense whatsoever of a “spa like experience” - there seems to be a lot of tension and stress in this workplace. The nail technician I had, who I strongly believe is the owner, not only spoke rudely to me several times but was rushed and did a poor, sloppy job on my nails. After she started with another client, I mentioned to my friend all the polish on my fingers and the woman overheard - she made a rude comment that seemed like she wanted me to feel bad for critiquing her work. I couldn’t get out of there fast enough. It’s really unfortunate because I now live down the street and am looking for a place to go every other week. Oh well, driving to Frederick is worth it for good customer service ! (P.s. the only reason I gave 2 stars instead of 1 is because my friend’s technician was sweet and treated us kindly.)"