Better Business Bureau

"Thank you BBB for helping me communicate with Gate1Travel and having them transfer my full travel credits to my new reservation. Your assistance is much appreciated!"

"In the week of December 11, 2023, I contacted the local BBB, in Washington DC, to check on a case , by phone , the women who's been there for years , answered with a nasty attitude, and tone which she normally has, when I gave here my name, tjis poor excuse for a front desk staffer, startef going off about i always file complaints, i reminded this unproffessional female, i won or satisfied all my complaints , and nevrt losy any.she hung up the phone, begore lying saying i filed a hundred complaints, she was veery nasty, a unproffessional statement she made, this BBB is horrible.it may be better to contact the attorney general office, ."

"On June 6, Jesse Koester of BBB sent me an email saying a customer review of a company I had submitted was removed at the request of the company, but provided no details of which review it was referring to. I wrote emails to Jess on 6/6 and 6/17 and received no response. On 6/23 I sent a third follow-up message to which Jesse Koester and Ashleigh Zalanka said they would follow-up and never did. Please, is there someone at BBB I can communicate with who will actually follow up?"

"Why am I not surprised that this organization has such a low rating? The way they handle online customer reviews makes me wonder if it's a legitimate business. I've reviewed a couple of businesses on the BBB website, but this time they emailed me, asking for my personal and confidential information before they would post my review. I inquired about their policies for protecting customers' information from third parties, but they never replied. They were slow to respond to emails, and when I asked about their terms, they stopped responding altogether. This organization feels like a scam. It seems they prioritize businesses over consumers."

"UPDATE (5/8/23): Thanks to whoever contacted me through my review. I'm aware of the hours your operators are said to be available; but whenever I called during those times, I'd just get the machine and am not even offered to option to wait for one to become available. Instead the call is ended prematurely. I have emailed your director of operations though, this past Friday; and I appreciate your response. Hopefully, I'm able to file this report I need to file ASAP ------------------------------- I strongly believe all the most recent 5 star reviews - or even ANY review above 1 star - are fake. Whether you call the (202) or (717) numbers, you get the same automated voice messaging system which leads you absolutely nowhere no matter which button/menu option you select. It's calling to question the general existence of this "supposed" branch of the better business bureau. I've even tried emailing them. I don't believe this office exists. You'd do better probably trying another state / headquarters and seeing if you can be transferred to the correct number / office."