Taco Bell 6861 Loch Raven Boulevard, Towson, MD 21286

"I ordered a 5 layer burrito. When I got to work, I discovered I was mistakenly given a bean burrito. I called the store and spoke with DJ who was so nice when I explained what happened. They told me I could come in to get my order corrected, hours later when I got off work. When I arrived at the store I told the lady in the drive thru what was going on, and DJ hopped on the speaker and told me to go ahead and pull forward. They got me my burrito so quickly. And DJ Had the best customer service. Their tone and words were genuinely kind, and so very appreciated. I find that in recent times, food service workers can be short tempered, which is in my opinion due to current events in the world- such as the economy and the pandemic. I try to give grace to food service workers due to this, but I didn’t have to do that at all because of DJs wonderful customer service- and kind demeanor. I’m over the moon with how DJs kindness made me feel- it truly made my day so much better and was big to me. Thank you so so so much DJ, your kindness doesn’t go unnoticed."

"Short staffed in my Opinion. Like 3 or four workers. They mainly and Only focused the drive thru line even they they had 2 DoorDashers waiting for orders and 3 People in line. One was a Kiosk order and the other two after what felt like 15 mins they didn't even get there orders in so someone left. DoorDash orders took forever and I'm going to assume the Manager was working someones shift but had this Condescending tone and Messed up an order. Personally don't go in for a Pickup during the Mornings just go through drive thru and Bark at them. Since they only seen to Prioritize the Drive thru than the pick-up/Carry-out line."

"I hate this location the Drive through Is always the worst females always have an attitude. The food be cold I recommend going to the Taco Bell down Hartford road. They're food is always fresh. Never had a complaint."

"This location is on pointe! I have used the touch screen kiosks inside and gone through the drive thru several times and they always get my somewhat complicated order correct. The staff are quick and polite and honestly I couldn’t ask for more. When I am craving Taco Bell I actively go to this location."

"This place used to be good. Now it's a few items that the taco bell chain sells, that isn't on their menu like iced tea and breakfast items. The food is a hit or miss, and the order is always messed up. This is the chicken wrap that I received today. The joppa rd location is worth the trip"