Truist

"the people who work here are miserable and they hate there lives and they want others to suffer to. Stay away, should be shut down"

"Sonia is completely without a question thee most ill-mannered bank teller I have ever come across. This morning not even 15 minutes ago, my girlfriend and I went here to cash her paycheck, even with a HAND written check from her place of employment. Instead she was treated abruptly an was forced to call her boss for “confirmation” of the validity of the check. (Which just yesterday had asked her to make sure got her paycheck) This makes zero sense to me. I’ve never once had any problems or issues getting any kind of check (from this bank) being cashed here. I’m really big on personal interactions, as it goes hand in hand with customer service. As well as making sure to review companies and their employees as it lead to better communication between everyone when knowing what to expect. Again, Sonia was so rude about it. There was no reason at all to be so disrespectful and make my significant other feel as though she wasn’t welcome here. I’ll never use this bank for personal or business purposes."

"I’ve had nothing but POSITIVE things to say about this place. Tellers are quick. Opened a new account for my business & it’s been a breeze. Always willing to help."

"Do yourself a favor go some where else. They will waste your time if you do not have an account with them and not cash your check. Even though you have no problem with the $8.00 fee. Teller told me he will call in to get authorization to cash check and I heard him just cycling though the menu even though I told him the extension to call, He would not even try because it was close to 5pm. Went the next morning to a different truist they helped me WITHOUT having to call and told me they had no idea what process he was looking at."

"Representative of BB&T named Sergio, was very helpful, honest, and spent an abundant amount of time with me, explaining terms and conditions of different accounts, and was able to help me set up the account hat best suited my needs. After I received mail from my bank,I didn't understand exactly what the document was confirming, I called the local office, and to my surprise, the same gentleman who helped me open my account answered the phone. Sergio remembered who I was, and was able to clarify the statement, and the other mail I received from them. I love the fact that it feels like small town banking, and so friendly, however they have a large following, and banks in states that I frequent. I am sure I will be staying with BB&t, and be doing other banking business in the future. Bethany Bond Jefferson, Md"