Panera Bread
About the Business
Panera Bread is a popular bakery, cafe, and restaurant located at 1700 Kingfisher Drive in Frederick, Maryland. Known for its freshly baked breads, pastries, and sandwiches, Panera Bread offers a cozy and welcoming atmosphere for customers to enjoy a delicious meal or grab a quick takeaway. With a diverse menu of soups, salads, and sandwiches made with high-quality ingredients, Panera Bread is a go-to spot for breakfast, lunch, or dinner. Whether you're looking for a leisurely meal or a convenient takeaway option, Panera Bread has something for everyone.
Photos
Location & Phone number
1700 Kingfisher Dr Suite 1, Frederick, MD 21701, United States
Hours open
Monday:
6:00 AM - 9:00 PM
Tuesday:
6:00 AM - 9:00 PM
Wednesday:
6:00 AM - 9:00 PM
Thursday:
6:00 AM - 9:00 PM
Friday:
6:00 AM - 9:00 PM
Saturday:
6:00 AM - 9:00 PM
Sunday:
7:00 AM - 9:00 PM
Reviews
"We typically order to go. It's overpriced and portion sizes are abysmal. We still like it the food, but like Panera more for the convenience. It's definitely not the old Panera we are used to. My biggest grip is that our online orders seem to always be missing something or the size of the item is off, i.e., a small soup when a large was ordered. That staff is always friendly and fixes the mistake, so that's nice. We just wish we didn't have to wait 10-15 min after a online pickup was reported as ready and then have to double check the order because we know something will be incorrect."
"Worst customer service experience I have ever had in my entire life. Ordered food through the online app, picked the food up to realize one of the items was incorrect. Went back to the establishment to receive the correct food I had ordered. The employee basically took the bag out of my hands and walked away without listening and monotonously said “They’re making it now.” Only to make the other order that was on the receipt I had already received. If the employee would have actually listened to me instead of running away she would’ve realized I had said the other item. No words are exchanged yet again and she walks away, so I sit and wait. She comes back with what I assume is the correct order and slides the bag across the counter and yet again, walks away with no words. Working in customer service myself I assumed an “I’m sorry we completed your order wrong.” Or “We apologize for your wait.” Because at that point I had been sitting for a while while she “attempted” to fix the mishap. No accountability, no responsibility, simply walking away each time because she did not want to deal with the situation at hand that was clearly a mistake on someone’s part, on her team. Im simply writing this because there will be no reconciliation or consequences on her part or the establishment. I have never had an issue with this particular store up until this point but I will not be returning simply due to the awful interaction with this employee."
"Never had a bad experience in this Panera bread . Always had great customer service . Today I was served by 2 African American a female and a male in the front counter. Terrible attitude , bad customer service. Not professional at all. This is the first impression for every customer and these employees should not be interacting/serving customers. I asked a couple simple questions and the response and face expressions was unprofessional. Wont be coming back if these employees are at the front counter again , I rather go to Starbucks ."
"We had our breakfast here on our way to Hershey Park. Like other Panera Breads, the portions are small. The quality of food was great especially the Avocado Chicken sandwich. The egg and cheese was good. For bagel and cream cheese, one of our toasts was over toasted which we were given a new one kindly. The Panera Creemchesse tasted more delicious than the regular Philly cream cheese. It was clean, quiet and relaxing and made our whole day memorable. Thanks Panera."
"I have always ordered carry out here and it’s been great. Typical quick bite, fast food chain with some healthier options. With that being said - your expectations should be just that. Today I ordered delivery through their website and it was smooth sailing. The soup was still hot upon arrival (as it should be) and their new Caprese melt was good. Delivery driver was super pleasant as well."
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