Xfinity Store by Comcast 130 Town Square Place, King of Prussia, PA 19406

"Calongi was so helpful and nice. He genuinely tried to help me (xfinity people on 3 seperate calls, lied to me about taking my 2nd line off and sending me money back. After 2 months of no service it went from 90 dollars to 400) He was patient, easy going and kind. Give that man a raise ❤️"

"Have been a Comcast Cable customer for decades! Recently went to return cable equipment and was lured to take advantage of 2 free cellphones to switch from current cellphone carrier which was not Xfinity. Although we were hesitant both husband and I said yes to new phones with a slight reduction to cable bill. Customer service at the KOP center today was nil even though the store was not crowded. I went in to get a screen protector as my new screen protector for my new phone was damaged. The CSR was less than helpful!! Again,no inventory for screen protectors or cases was available. When I asked for advice the response was ...oh well..SOL! That is totally unacceptable!!!! I immediately went to the competitor, where I should have stayed in the first place and in less than 5 minutes I walked away with a new screen protector installed by a service minded CSR!! How I wish we had stayed with them. I totally regret changing. Thank you KOP Service Center for reminding me of what I gave up to become an Xfinity mobile customer. I so regret that decision!"

"Eric and Kyla were absolutely amazing to work with. Eric was so energetic and happy to help us get new phones while saving us the most money. They both stayed late as we had issues transferring a phone line from another provider. Eric and Kyla went above and beyond for us with extreme patience and professionalism."

"Don't do it. If you have issues, customer service doesn't know whats going on. Folks in store can't help either. Can make half a dozen calls and each time have to explain the story all over again. Can put in a trouble ticket that gets resolved but no one tells you the answer."

"Need a better system for returns. Would really be a good idea to train the receptionist / front desk attend how to process returns & not have people waiting 30-40 minutes to return 1 box. Just not efficient to have 3 reps working on sales & then a front desk attend greet someone & just sit up front on their phone while someone waits to return one device."