IHOP

"I have been to this ihop at least 25 times and probably spent close to $1000 including minimum 18% tips for the waiter or waitress even though half of that amount is usually food to go. This ihop has just lost a customer for good. After ordering a 3 egg omelet with cheese and mushroom, I got what looked like a 2 egg omelet with one kraft single slice on top and 4 tiny mushrooms. I didn't feel like complaining so I just ate it, plus I wanted to get some food for my wife. I ordered a Cali turkey melt with fries and said I'm still really hungry, I'd like an extra order of fries. She brought out the bag. I checked inside and saw one sandwich and one container of fries. I called her back and said I'm sorry but there I ordered an extra serving of fries there are only the fries that came with the sandwich. The story goes on way too long for a Google review, but it included the waitress getting berated in the kitchen by a cook or manager so loud that the entire restaurant could hear, a manager telling me nope you got two orders of fries (in one medium size container?) and walked away (the waitress did apologize and I felt bad for her), and when I came home the attached photo was the $13 turkey melt! My wife called the restaurant and the manager (he said his name was Jeff, and when she asked for his full name, he said "it's just Jeff" and he said "is this about the guy with the fries (like I committed a felony for daring to ask about it)? He then proceeds to tell her that he wants to make the customer happy, yet 2 minutes later says that there's nothing he can do about it but to call Ernest tomorrow morning (isn't this guy the manager?). He then proceeds to tell her that he's cutting costs (or I've been ordered to cut costs). That explains everything, I guess, including why I got 2 meals of lesser quality than a neighborhood McDonald's for $38! I do feel bad for the waitstaff as they generally have always been pleasant, but whoever owns our manages this restaurant should shut the place down if this is the experience and paucity of food they are going to give people (including some guy in the kitchen screaming at a waitress and trying to make me feel like I'm cheap). By the way, the folks at the table behind me looked at me as I was going out and said they felt sorry for me and that trying to pawn that off as two orders of fries was ridiculous ... and that's without even looking at the "turkey Cali melt" which is supposed to have turkey and a four cheese blend. Am I the only one that barely sees a pathetic amount of "turkey" and zero cheese?). So I might not be the only customer you lost tonight."

"Food was okay. French toast seemed different, it was better another time I had it. The steak tips were alright not quite what I pictured definitely marinated in something, the eggs and hash browns were good. Something was off with the coffee it tasted old, like old grounds or something they had just made it, not sure but it wasn't good."

"Very nice and clean restaurant. Has booths and tables. Friendly employees. Reasonable prices. Has public restrooms. Large parking lot."

"We had an amazing experience at IHOP. The food was fantastic and the service was awesome. Our brunch was absolutely delicious, with a wide variety of mouthwatering options to choose from. The staff was attentive and friendly, making sure we had everything we needed. The cozy atmosphere added to the overall enjoyment of our dining experience. We love this place and highly recommend it for a memorable brunch or any occasion."

"We enjoyed the meal and excellent service at this Charles Town location today. We were quickly seated on a busy Sunday morning, and a booster seat was provided for my daughter. We enjoyed the country fried steak platter, French toast, and pancakes for my son. Typically I cook breakfast at home, but it was nice to enjoy a quick meal on the run. We will be back!"