KFC

"Very disappointed in this place. Ordered from the app and then upon picking up the food they tell me that they don't have chicken. And then when I get my food they cut pita bread in half and a strip of chicken in half and gave it to me for my wrap."

"We Arrived at restaurant at 9:20pm and all of the lights (main billboard & menu board) were out, but there was one car at the drive through window. I should've listened to my kids when they were saying it's closed, but I was hopeful because the website said they closes at 11pm. When I got to the window after ordering, I asked what time do they close and the person at the window said 10pm. I should've taken heed to the signs and just kept driving!! I ordered a $20 fill up box. The person taking the order said they don't have any original and would crispy be ok? I agreed and said yes. When I got home some of the chicken was original recipe, but the chicken was hard and obviously old, therefore super crispy (yikes)! The chicken nuggets were black and was unable to bite through. There were only a hand full of fries enough for maybe one person. The biscuits were dark and hard enough to break my winows out. I called the store and talked to the manager on duty (they don't deserve to be named, and im not that petty or malicious) about a possible refund and she says only if we bring the food back, which by that time was late and would not make it back by closing. The manager didn't offer any resolution nor a refund even if I would bring in the receipt the next day. Very disappointing, very poor customer service. I asked the manager if she knew the food was not fresh why would she sell it to customers, and her response was "we sell everything we have left". Seems like a bad idea now to visit this particular KFC within an hour of closing. I hope she is receiving a great bonus for making sure she sells everything regardless of the food quality and time left to operate the business. I do understand that they do not want to be stuck throwing out a bunch of food, but to sell food that's not even edible enough for human consumption is unacceptable. The manager not caring at all at trying to make the situation right, is even worse. I also understand that finding great help, and employees can be hard but this is out right unacceptable behavior by a manager of a well known establishment such as this. I'm not mad at KFC, however interactions like this will always keep your ratings "sub-par" at best! This is why establishments such as Chick-fil-A on a very bad food day will still get an A+ on customer service because they will do everything possible to make sure the customer experience is a great one!! Overall I still do recommend your food and products, but I just hope this was an isolated one of a kind incident, and that no one else has this same experience!!!"

"I was the only customer in line and it took 15 minutes for my food. I ordered a famous bowl with no cheese and a chicken sandwich. My famous bowl can with cheese and my chicken sandwich was dry. I went and told the worker about the issue, and they did nothing to fix it. Wont come back again"

"Dining room was closed again at lunchtime. Second time in two weeks. Last time I ate inside they had removed half the chairs and have no condiments, utensils, or napkins out for customers. The place looked bare. Food was good but I had to say my order 3 times before the cashier got it straight. How is this place still open?"

"Came by here too get a quick dinner late yesterday evening. The Drive thru lighting was somewhat dark. My husband placed a order for 2 #10's the famous Bowl's. The lady at the window was very nice. After we received our meals.. we sat in the parking lot to eat. We opened our lids and I said wow where my popcorn chicken?? Definitely didn't look like the menu picture on the ordering board!! I took the photo while saying to my husband.. "oh what we pay more for less!! Won't be coming back to this Kfc!"