CVS Pharmacy,

3498 North 5th Street Highway, Reading, PA 19605

"Very rude staff. Called in to ask about my delayed prescription and the lady who answered the phone didn't offer an explanation instead just kept raising her voice over the phone. I was going to ask one more question and she just hanged up on me."

"On 4/21/23 my husband had surgery. As we left the surgi center they told us they called in a prescription to CVS pharmacy in Blandon, PA. They also said he had to take his medication as soon as possible as the pain would be setting in. That was 3:30. We drove straight to the CVS in Blandon. We get there and there are hand written signs \"Pharmacy closed for the day, emergent situation\". We call another CVS who says they can't transfer it and the Dr. has to call it in again. Now it is 4:30 and the surgi center is about to close. Long story short is my husband after violently throwing up from pain and passing out finally got his prescribed medication at 8:30 PM, 5 HOURS later. I had to travel to other CVS's and call on-call Drs. The on-call Dr questioned the pharmacist at the other CVS saying how do you just close a CVS when there are patients who need meds for day of procedures. So that is my question, how could you just close with out any outreach to Drs. who prescribed medication for surgery that day? We will be taking our business elsewhere as we never want to go through this again, I was terrified last night and put through so many obstacles to get his prescription from you. Your store manager should be fired for allowing such reckless behavior."

"This is the worst pharmacy around. It took me three visits and two days to get my prescription. They DO NOT answer their phones and I was told this personally. People’s health relies on you doing your job to the best of your ability and this was not the first time I have had issues."

"The Only reason i gave this 1 stars is because the the store is generally clean and close to home... However, the positivity ends there. Every and i mean EVERY time we get a prescription sent, there is always some sort of issue. From rude people at the pharmacy to, loosing orders, to the wrong items. Last visit, i was pick up my wife's prescription when they didn't have it completed 2 hours later. Then they told me it will be another 30 min. So we waited another 30 min. When i got back inside, they ignored me for 10 min while i stood there watching them joke back and forth. When they finally acknowledged me, they couldn't find my prescription. Then one of the girls found it on their desk and threw it across the pharmacy onto the ground. If you want to be treated like the read headed stepchild instead of a customer, you'll feel at home. If you want good customer service, go across the street to Rite Aid. They're always happy to help."

"The prices here are reasonable, especially if you have the time and patience to deal with miles of paper coupons, or discounts with the CVS card. Service is reasonable. This CVS is often quite busy, so you may experience a wait. My biggest complaint is the rest rooms. They really need to be cleaner and better kept. A place that emphasizes 'health' should do a better job."