Radiant Smiles @ Floral Vale

"This place charges you upfront for crown and for other dental work and claims that they know how much the insurance would cover even without submitting a claim. The more research I did with my Metlife dental insurance the more I find out about how much each procedure cost at this place. It is ridiculously HIGH (more than double) and beware of this place. Do your research before going to this place. Not taking my family again here for sure."

"Professional and helpful staff. I like that they try their best to keep out of pocket costs low and tell you ahead of time how expensive something is. Also like the email/text follow-ups for upcoming appointments. Appointments can be sometimes difficult to get, but they are open to getting you in, in case of cancellations."

"I've been coming here for over a year now and this is the best dentist office I've ever been to. The dentist's are thorough and make sure that you understand what's going on if you have any issues with your mouth. They referred me to a great endodontist who took care of my root canal during the virus. I highly recommend coming here."

"I had a tooth fracture and I needed to find someone to extract it ASAP. I was able to get an appointment here the next morning. I was apprehensive going to someone new. I was extremely impressed. I had heard of painless dentistry but never experienced it. I never once felt any pain, not even when I got injections. Dr Metz is excellent."

"I am new to the area and was surprised at the lack of consideration that was made for a new patient. I guess this practice is making cash hand over fist since they do not even take the time to record a new patient (I called and booked the appointment and they neglected to take my phone number) and accommodate a simple cleaning! So I go to my evening appointment, which was booked about 3 weeks earlier, and they tell me when I walk in the door that they want to reschedule because of my insurance?! I had faxed over my insurance when I scheduled my appointment so this should not have been a problem to begin with. I just wanted my teeth cleaned, so they said I would have to pay them in advance, and then when my insurance switched them to my primary, they would then issue me a refund. Wonderful. I paid out of pocket and was then reimbursed when I called to make sure that I would get the refund since things seem a bit disorganized over there, I did want to be forgotten. The six month follow up cleaning was scheduled at the end of my appointment. When it came time for my appointment I was called the day of and told that the girl called in sick and they would reschedule me a month out from my date (making it 7 months since my last cleaning). Unfortunately, I then had a personal scheduling issue, so I called to change my appointment and she wanted to book me 2 months out! I don't know how they are even this busy. There was state of the line equipment and the staff seems nice, but the scheduling is ridiculous. I just can't imagine waiting 9 months to get my teeth cleaned. Its a shame. and on a snotty note, their waiting room looks like it was straight out of 1985....going to try a new dentist in the area. Sorry I went here in the first place."