CVS Pharmacy,

1706 Theatre St, Latrobe, PA 15650, United States

"Pharmacist was extremely rude when I asked a question and was extremely dismissive. He didn’t answer my question and walked away while I’m the middle of talking to me. The one associate told me that she has had several complaints but they keep him. The regular store associate was wonderful and would be the only reason I would go back again."

"As I entered the CVS in Greensburg, PA seeking Covid-19 testing kits for my Lady, a wonderfully helpful employee named Colene did not simply direct me towards the aisle where the kits were located but rather she temporarily dismissed her current task and had me follow her to the shelf. Her assistance did not stop there. Whilst discussing the best options, she mentioned that my health insurance might very well permit me a set amount of tests free of charge. Well of course my ears perked and enthusiasm grew. She then walked me to the pharmacy counter where I met the second most helpful employee, Arianne. Indeed Ms. Colene was correct and within ten minutes, I was able to get eight in-home Covid-19 tests through my insurance free of charge. The level of above-and-beyond assistance throughout my CVS experience is noteworthy. All too often, consumers unfortunately must suffer ignorant, impatient, unhelpful customer service agents from all stripes, types, backgrounds, and establishments. This was NOT one of those moments. I applaud Colene for what she did and hope she will receive proper commendations from her management team. As for Ms. Arianne, she made the experience swift, stress free, and behaved kindly. A simple interaction such as these provide hope for the American patron and I hope HR onboards more individuals like Colene and Arianne. Kudos. Top Notch."

"I have never experienced such poor customer service in any industry in any other location than I have here from this pharmacy staff. Active maltreatment of their customers, which is unfortunate."

"Been shopping here for years. Great people!"