Taco Bell,

2613 Ellwood Rd, New Castle, PA 16101, United States

"Been going here for years, I’d say 30-40% of the time, the orders will be wrong like when we say no beans on a taco and there’s beans, we get wrong food in the bag, most of the time we go through the drive-thru, this order had a meal wrong as well but we just dealt with it, didn’t say nothing, I’m talking about we literally ordered grilled cheese loaded fries and got a small plain fry. 1st time dining in and it was super clean, food looked not greasy, very well done. Waited 20 mins with no customers before or after us except watching the drive-thru cars go by one after another as their always considered 1st priority. Next time we will order through the drive-thru, brings our bags in to dine in for faster service and make sure we are very very clear about what meals we want."

"Late night, and they came through. Put in a $40 order the other night, and they got EVERYTHING right, and even went a little late, and caught them right before closing. And, they had no attitude whatsoever, even though I'm sure they were caught off guard. Thank you, folks, please keep up the great food, and great service."

"Went through drive through and waited 12 minutes to get my order and I was the only car. On top of that the food was made terribly. The tacos all had crushed shells. The chalupas one was ordered as steak the second one was chicken, but we got both chicken. Also they had like 2 little pieces of chicken. The 5 layer burritos were flat , and only had beans in them nothing else. Definitely won't be back to this location for a very long time. Gonna drive a little farther for my taco bell fix in the future"

"I am officially done coming to this location. Taco Bell definitely has a lot of value and deals and good tasting food at properly ran locations but with when incompetence is in the picture, it takes away from the whole experience. Awhile ago, I placed a mobile order about ten minutes before arriving just for them to tell me they have not started my order yet. I used to DoorDash as well and every time I showed up, the deliveries were usually delayed. Aside from that, every time I receive an order there it seems as if my food was sloppily thrown together and even cold at times. The hygiene in this specific location is definitely not up to code as well. Yesterday I had went to pick up food for somebody and I waited around 20 to 30 minutes in the drive-thru and was pretty much blocked in by the other cars in front of me and behind so I had no way of pulling out. I saw a group of workers who did not even seem to be present in the store when I pulled in headed inside. The guy in the car in front of me actually had to walk up to the window to get their attention. I work next to a Taco Bell in Monaca and have never waited longer than three minutes and my food at that location is always fresh and ready to go. This location is pitiful, dirty, and poorly ran. It also seems as if their turnover rate is through the roof. If I am ever hungry for Taco Bell, I will gladly take a trip to Neshannock from now on because this place is slow and disgusting. A health inspector and new management would compliment this place handsomely."

"They hire the worst people. People who don't know left from right and can't get an order right. Or remember to give u your drink. Most times food tastes old, quality is bad, and they keep raising prices. This particular taco bell especially after 7pm is horrible. Save your money don't eat here. Who ever ever run this place needs to get fired."