Quality Inn & Suites Grove City-Outlet Mall

"We stayed at this location for one night with the breakfast included option. Parking was free which was great, there were only 4 cars that night in the lot. Nobody at front desk to check us in until a "living-in employee" came out to ring the desk bell and walked away, for someone else to come out of the back room. We were only the second car at this point, and they gave us the room right next door to the office, where we could hear much going on in the morning. Where we also got rudely awaken by someone shaking the door multiple times who clearly had a key because if we had not put the top deadbolt on, they would have entered The food was awful, and I mean not edible in any way. The flat "egg" was powdery and watery. Disgusting. No one came to refill the scrambled eggs at 9am, even though they said it ended at 10am. So we only had the waffle, which came out chewy every time. The juice machine was out of order, and they had a bowl of green bananas out. In the room, the shower curtain was disgusting, the lights didn't all work, and the bed was very uncomfortable. We would never stay here again. If customer service was "top priority" like the response to this review says, they would invest in edible food for their customers."

"You cannot get better value for your money if you’re looking for a place to rest your head while on a shopping trip, this is the PERFECT location! The beds are clean and comfortable; the room is clean and well-maintained. The staff is AMAZING, friendly, and helpful. Breakfast and parking are included. I don’t know how anyone could complain about this establishment, sure it's not a Luxury Hotel but would you expect it to be for the price they are charging? In my opinion, people need to manage their expectations, and for the price, this place exceeded all my expectations! I will be staying again. Thank you to the owners of this property for providing an affordable, clean option in Grove City PA!"

"I've stayed here frequently on business. My room is always clean and I feel very safe staying at this hotel. The staff have been wonderful and always go above and beyond to make sure my needs are met. Thank you!"

"This Quality Inn is clean and quiet. It is definitely dated and looks like they are updating. The staff was friendly, we didn't have any major issues. Always check your smoke alarms, even though the rooms are supposed to be no smoking, people do it anyway - not the hotel's fault but be sure your smoke alarm is not taped over. The hotel was great about moving us if someone smoked in the room."

"Had the cheapest option - a queen room that was mostly filled by the bed. It was very small, but otherwise tidy enough and everything seemed to work, including the mini-fridge. It was early September and a cool night. Checked in late to find the air conditioning on and switched it to heating. There was immediately an intense smell of burning dust on an electric element - it may have been the first time heat was on since the previous winter. Seconds later the smoke detector went off. Fortunately I could reset it myself and the smell dissipated as the dust burned off the heating element. At least it confirmed the detector was working! I could hear a neighboring couple's conversation but otherwise no major noise problems that night. It would probably be a lot worse when they're busy. My checkout was before sunrise and as I exited the lobby, was surprised to see the parking lot lights were off and the lot was extremely dark. It did not lend confidence to security, both for oneself and one's vehicle. As I drove past the other hotels along the strip back to I-79, all had their parking lot lights on. But this place was half the price of most of the other nearby hotels, which for this night when I just wanted to sleep, was acceptable."