United States Senate Federal Credit Union

"Deceptive advertising. They claim to offer low interest rates but when you actually go through the hassle of opening an account to refinance they wanted almost twice the interest rate on my current loan. This place is a joke. I’m closing my account first thing tomorrow."

"Ive never experienced anything quite so incapable of basic customer service. Setting aside the absurd policy on overdraft fees."

"I have never encountered more incompetent people than the staff at USSFCU. Even when I explained in detail the transactions I needed completed, they were only achieved with a maximum expenditure of my time, my money, and my labor. If you respect yourself and your savings, you will take your assets to another financial institution."

"Far and away the easiest place to deposit, store, and withdraw large amounts of cash for considerations, mobile yoga and dance services, and quick real estate transactions, in the entire, and I do mean entire, greater Washington DC metropolis. I would go so far as to say there is no better place on the East Coast for Lobbying. You don't have to have the cash on you for long, ha ha, with 100 muggers across the street and 435 located up around the bend. The bills are a bit new and crispy, but they pack readily into fanny-assed candy ass packs, and the locals are more than happy to help you move these because they sell them back to their own government for more than face value. Don't wander too far by car. Recommend going on foot. to the bay, and renting a speedboat."

"This bank is terrible. Last year we opened an account with them and I've had problems with them ever since. When you open an online account, if you need to reset your password, it will keep telling you that your passwords don't meet the requirements without telling you what the password requirements are. Their online platform is absolutely terrible and outdated. If you can get someone to speak with you on the phone, the customer service is adequate at best."