Wendy's 12 Elm Grove Crossing, Wheeling, WV 26003

"Twice I have gotten chili here and after getting home, I find there is ONLY beans in it. No meat. NONE."

"Cold chicken nuggets stale bread cheese burger with entire end of an onion on it. fed most of it to my dog. Atleast they were happy. Wife's salad looked brown and on the brink of expiration I hope she dosent get food poisoning. Customer service was unfriendly and unwelcoming"

"I'm sorry to leave such a poor review but the service was absolutely horrible. I really don't blame the server's there was no management at this location at all. I will not go back and they really need to get management on site and train their staff"

"Usually my favorite location. This was the only thing I ate today. Single combo no cheese, only onion, pickle and mustard with bacon, and a baked potatoe. plus other items for husband and sister. I think the food gave me food poisoning. Or something because I havent stopped going to the bathroom four times so far after I've aten..."

"It's been awhile since I've reviewed a fast food restaurant. I ordered a Bacon Bourbon Cheeseburger from this Wendy's on Thursday 02/24/2022 around 2300 hrs. After spending $19.00, we went home and found the Bourbon Burger to have no bacon, no crispy onions and had one piece of meat with a little bit of bourbon sauce. Fries were cold also. We took the burger back and went back through the drive-thru at approximately 2320 hrs. The drive-thru employees, both females, were rude with almost ZERO communication. I told them through the speaker about the burger and she told me to just pull up to the window. Without speaking to me, I saw the employees laughing amongst themselves. I was waved to the second window where they continued to laugh. The window opened and a female employee handed me a bag with presumably another burger as a replacement. After handing me the bag, they shut the window. There was no communication with me. No speaking whatsoever, no apology. Petty? No. Just listing the absolute terrible customer service and lack of employee etiquette that these individuals had. One appeared to be a manager of some sort. I will not go back to this Wendy's and I wouldn't recommend anyone else in the area to eat there either. Go to a neighboring Wendy's and avoid the Elm Grove Store at all costs. This isn't my first negative experience, but this is one that prompted me to write a review and contact Wendy's as a result."