Bank of America (with Drive-thru ATM) 1203 Windlass Drive, Baltimore, MD 21220

"Went to this location over the weekend and despite all the reviews we received Excellent Customer Service. The teller was very friendly and Dawn that helped us with our transaction was very professional. Reviews are helpful but there is nothing like experiencing a business for yourself. Will return to this location."

"Can't give this branch more than 1 star even though I think the teller (most of the time it's just one teller) is courteous and efficient. Definitely have some staffing issues here, there is often just one teller on duty and the employees who are loan officers or managers don't wait on walk in customers. Cant blame the employees too much, but the company needs to do a serious revamp of how they do business in person, when customers can't or won't use online banking (like seniors) I usually do the deposit for my business and can count on being there for 30-45 mins each time which is very inconvenient. Bank of America....come on man!!"

"Lines are always out the door. They only have two tellers operating at any given time and most of the time they only have one. Management refuses to hire more tellers (possibly due to corporate). But it's not all the banks fault. A good portion of the customers here are boomers who ask to withdraw cash. Apparently instead of learning how to use an ATM they'd rather waste all of our time and make us stand in a bank for half an hour during a pandemic. Ineptitude all around and no mask requirements. Bank somewhere else."

"Visited on 7/31/21 at 1130am. Stood in line just shy of an hour to get service. I try to take care of my finances at the ATM if possible to avoid the lengthy in person waiting times. Unfortunately, there were only 2 tellers to help customers. Some of the customers looked to be 80+ years old. This is a common problem at this location. I've seen these long lines numerous times over many years. The workers were very professional and kind today as always. This location needs to look at the customer service waiting times and address this issue that's been ongoing for many years."

"Same issue with no option to get $100 & $50 bill. This is my second complaint posting on google and I took a picture. It gave me all $20 bills. No option to get $100 or $50 bill. You guys need to follow the example of the B of A ATM machine by the Royal Farm on Middle River and Pulaski Park highway. Try to learn from customers request. Your ATM machines are useless."