A+ Family Dental Care, P.C. Dentistry in Philadelphia- Dentist 18964 Pennsylvania 113, Souderton, PA 18964

"My 77 year old mom went to this place for top and bottom dentures. $1908 for first set. The impression was good, 1-2 weeks later the horse teeth arrived. My mom knew out of the gate that the teeth were not like the impression. She communicated this and was told the teeth were just like the impression. After of insisting, she was told that for another $500, they will fix their mistake. 2nd impression fit better than the first. Teeth arrived a couple weeks later, and they don't fit right. She told them and they said, well you signed that the impression was approved. The problem is, the impression DID NOT Equal the teeth she was given, for second time. They let her walk out the door and blamed her as some crazy old lady. They didn't think for a second that maybe, just maybe, there is a problem with the lab or whoever it is, that prepares the final product. The reason I took the time to write this is that I hope enough people complain, they'll do something about it and our lovely seniors are taken care of properly and respectfully."

"Folks - I am an health insurance agent and this is my dentist. Being an agent helps me understand how this practice works. This is NOT your old fashioned family dentist who has a couple of assistants and maybe a hygienist or two. This is a CORPORATION. That means that none of the dentists are employees - they are all 100% independent contractors. Montgomery Mall Dental in North Wales works the same way....that's why there are so many dentists you can see. You can get one GOOD dentist and one bad dentist. One gentle caring tooth cleaning and one 5 minute super fast one. They only get paid for work that THEY do.....and each person is responsible for their own patients. They simply pay rent to use the space, the materials and the "up front" customer service gals to schedule their appointments. And YES, they do ask for payment up front because the corporation pays the dentists for their work only after they have been paid. Why should someone who did the work today have to wait weeks to be paid because YOUR insurance gave them grief. You pay what you owe and then YOU deal with your insurance to get reimbursed. It's not their responsibility! Anyhow, personally, I've been dealing with Dr Bhumi (female) who often works in Souderton office. I've had implants done, some cavities, some cosmetic and I've always been happy with her. So when you call, ask for Dr Bhumi and her assistant Jessica. If she's your dentist, you won't be unhappy. Souderton is more quiet and peaceful then Harleysville. But yes, the customer service for the office needs work. Not the CARE....the service. They rotate people in and out. They are not open for long on the weekends (because the dentists don't want to work on the weekends) and they have horrible answering and hold times. Over the weekend of 1/11/2020, my crown fell off. So I called and was on hold for 10 minutes with no answer. So instead, I hung up & sent them a fax to ask for a call back (while the office was still open) and never got a response. I wasn't asking for an appointment - just a call back to schedule an appointment but I never got it. So I went to the Harleysville office TODAY, was told there were no appointments and that I'd have to call the 800 number to speak to the call center to make an appt! WHAT !!!! I'm standing in the office - even if it's not for a day or so, why can't you make an appointment for me now. Don't you leave any room for emergencies? Finally, after some gentle nudging, they called the other office and I was able to see Dr Bhumi just an hr later who took care of me quickly and pleasantly. So this CS department needs a major shake-up. But so far, I've never been unhappy with the care. The missing star is for bad customer service."

"The dentists at the Quakertown location are fantastic; they are thorough, caring, procedures are done quickly, and the work seems to be done very well. The administration is a different story.... They called me the day before my appointment to confirm the date, time, and the amount due after insurance. I confirmed all of this and expected to come in the next day. The following morning (day of my appointment, less than 24 hours later) they call to tell me the procedure was not approved. I went back and forth with this office for FIVE WEEKS prior to this.... First they said they were not receiving xrays from another office three times (I went to the office in person and watched them type the correct fax number), then they continued to bill the wrong insurance after I went into the office in person and provided them with physical cards weeks earlier. I took time off work, spent hours on the phone with them, only to be told over and over that it was confirmed, then not confirmed. Overall its unfortunate that in order to get great work done by skilled dentists you have to go through office administration that is completely inept. I recommend the dentists, but not the practice. This is firmly a one star practice."

"Best dentist I have had yet! I went in today and didn't expect much but these people were very professional, nice and quick, and made me feel very calm while they fixed my cavities! Will definitely come back again!"

"I was charged $61 for oral hygiene instructions that consisted of suggestions to floss and buy an electric toothbrush. They also suggested dental procedures that would not be covered by my insurance that didn't seem necessary. This practice is all about taking your money. My husband had a similar experience."