Drexel Hill Dental

"I had to wait a month for an appointment while suffering with a toothache. I am traveling over an hour away and jumping through hoops to get out of work to attend the appointment. While driving down I-95, my GPS changed and alerted me of a traffic delay. I called the office immediately to notify them of a 6 minute delay. The receptionist informed me that my 1 o'clock appointment was on their schedule at 12:45. No. My husband and I both have 1 PM on our calendar. We were on speaker phone together when we scheduled our appointments. The receptionist said, we left you a voice mail. No...that's impossible since my voice mail is full. And. I don't have a missed call. She changed her story to, We sent you a text. Ummm..that's easy enough to check. No text. She then stated, we only scheduled appointments on the 45 minute mark. Ok but my husband's appointment last week was 8:30 am. ??Needlees to say, I will find a new practice closer to home that offers customer service built on honesty and integrity. I Also need to note. I have been a patient here for over 20 years... 2 decades!"

"Just had my second visit, saw Dr. Kim this time. He was so nice, really worked hard to put me at ease - and it worked! The entire staff is super nice, I would highly recommend the practice, your teeth will thank you."

"I loved this place. Staff was AMAZING! Front desk is so nice. Greeted me the moment I walked in and was so helpful. COVID precautions are very safe, clearly they put lots of work and effort into making this a great environment. Dr. Milano was GREAT! The rest of the staff was amazing as well, very well organized. Gave me great advise and I am noticing changes in my enamel strength and teeth whitening. I cannot wait to go back! I would one hundred percent recommend switching, you will not regret it!"

"This location is very convient for me because it's close by but the staff there os very rude an unprofessional, the dr is amazing but that Secretary cathy is ver nasty, i had an appointment 8.45 and got there 6mins later while i was on my way there she called me i told her the weather is bad out here i should be there in 2mins. When i got there i signed in and there was no one to greeted me i was waiting in the waiting area when she came out. From the entry way she didn't even acknowledge my presence sitting there i was there for a good 8 to 10 mins she is talking on the phone speaking with the girls back there and talking, soon there after there was a heavy set woman came from the back and said you can follow me back not even hi how are you that didn't happened till later back when we got back there. She tried to be friendly really????? I have been coming there little over a year and at this point they are not going be getting my services the Dr i dealt with he's nice but those woman there don't need to be there.... " quote on quote from Cathy mouth call i don't mind if you do we can move you around the schedule but not calling grrrrr she's needs to retired. She don't know what's in ppl lives and passing judgement!"

"Made an appointment for my teenage son. They knew he might be a few minutes late for appointment. I even called to say on our way ! The obnoxious female office employee says we arent going to see him but fill the forms out now...fill the forms out are you kidding me after rushing over and then being turned away ? Also I made an appointment in May for my next cleaning in November...I show up and she says as she laughing that Im not on schedule and looks like the obnoxious one cancelled it. So I got no phone call or email or text informing me of cancellation !!! I ask what the females name was that was rude and cancelled my appointment and the response was I dont know who you talked to ? Yes she did because she told me the idiot cancelled mine and remembered the conversation about the refusal ! So i politely said is this common practice for this office ? Then she says I was the rude one when they refused to see my son !!!! The office people are untrained and very unprofessional and not smart at all !!!! Stay away from here !!!!"