Costco Tire Center

"They ‘Lie’ to you about tire conditions when you bring your car to get Rotation and balancing. I got new tires last year for my wife’ sienna. I rotated myself every 5-6000 miles whenever I change oils on this car. I thought maybe this time I should bring to costco tire since I can get free rotation and balance when purchased at costco. They told me that they don’t have a record for 30000miles rotating since purchase. Then told me I need a two new front tires! I told them I do not need new tires I just want rotation and balancing. However, they told me they cannot rotate the tire because front tire is more worned out than back tires. One who worked there told me it’s their costco tire policy to Not to rotate tires when front tires are worned out more than back tires. Is this eve true? Just none sense to me. I got upset because I see not too much of difference on my front and back tire thred. I want to report this issue and make people find out what is going on there. If my wife was there instead of myself, then my wife would have said yes and spend money on two new tires we don’t need. It’s just terrible how they treat returning customers. I wish many people see this post and spread the words so someone can actually can be more responsible for their Job rather than giving false information to customers to collect more money for the company. Definitely Not Satisfied, Definitely Very Upset, Definitely spreading and reporting about this issue to everywhere I can."

"Hector, Osvaldo, and Chris are my go-to guys for all things tires and safety of my vehicle. They really know thier stuff and go the extra mile to inspect every detail ensuring the safety of my family. Thank you guys - I really really really appreciate your honesty, guidance, and outstanding customer service!!!"

"Amazing work and customer service! We did not realize we had locks on our tires and we did not have the key. We were so upset and embarrassed, especially since we had our 4 month old with us and it’s very hard to get out of the house/schedule these things with him. However, the tire shop was so accommodating and allowed us to keep our appointment. We quickly went to a shop nearby that broke the locks and we came right back for the new tires. They saved the day and our little one survived the excursion."

"The tire team led by Cliff was phenomenal. They went above and beyond to get our flat tire replaced in a very short time frame so that we could drive home (out of state). They are responsive, courteous, and provided excellent customer service - I highly recommend this tire center and team."

"I told them I had a screw in two tires. They failed to find both and blamed my air loss on "dry-rotted tires". Got home and took out the screws myself. Costco may want to hire people with smarts, but more importantly, people with eyesight. Also had the audacity to tell me he had a great deal of $800 for 4 new tires on an equinox.. no thanks lol."