OneMain Financial

"I applied online and was shortly contacted by Danielle. What an amazing and prompt experience. She was very professional and polite to me. Explained all the details I needed to know and made sure I understood. Danielle has great customer service and I thank you again for helping me."

"This branch loves to play phone tag. They will not call you back and they love to call and hang up like a bunch of toddlers. I’ve been waiting on my loan application for over a week with no update. I wish I got all the lady’s names cause they are horrible."

"This location is discriminatory and unprofessional. I was pre-approved and told to send in my stubs (which I did), then told I need my bank statement which would not be ready until April 20th because it closes April 17th. Got no update from the loan officer or call back even though I called and kept her I formed. Seems she did not believe me because I called as soon as my bank statement posted and she told me over the phone that my loan was turned down. She doesn't know when or why?!!! This totally messed up my legal case and payment all because I waited for them with no update! Reported them to the executive office just to not get any word back!"

"Ann Marie is amazing! She’s personable, professional, and she looked out for me. It did not feel as if I was selling my soul to a loan shark like I’d imagined, it felt like sitting down with a concerned friend who sincerely wanted to help. Granted, because of my poor credit score, the interest relate for this loan was 24% so I know full well that I need to pay this off and FAST, or they sure will be out to get me. But the initial process could not have been smoother or more pleasant, thanks to Ann Marie."

"So far not a great experience. Signing for the Loan When I arrived at the office to sign and finalize the loan, I was placed in a room where I sat for almost 2 hours while the women completing my loan, came back and forth with MULTIPLE loan amounts that magically changed every time she left the room. After I made it clear that I was becoming frustrated she left me alone again and then returned with a bunch of pricing regarding insurance on the loan and 3 other things that would of made the loan payment even more then what it was considering when i arrived my loan payment was revised 3 times for higher amounts. (VERY SUSPECT). After almost 2 hours she finally came in and we signed the documents. She then handed me a check for the pay off amount on my account that I was paying down and asked me to mail it. I found this very strange. Why would they not transfer the money directly to that account. Mailing the check and Follow Up After mailing the check and noticing after over two weeks the check had not been cashed and used to to pay of the balance on the account, I called this branch to get some assistance. At this point I have been given the run around regarding how long it takes for a stop payment on that check and a reissue and overnight check to be sent. I have called this branch several times and have yet to be given proper information with follow through and a completion of the problem. I was asked to send information to them regarding an account number (Which they should have already had). I emailed this information and heard nothing in return. I called today (11/16/2018) and discovered my email was not even looked at. I was also told I would receive a call right back with an update. That call did not come so i called back finally got in touch with the women who did the loan with me. She was of no help. Everyone in that office seems very uninterested in actually helping their customers and making sure things are done in a professional manner and done with an urgency. This is not the behavior I wast or expect from people who are handling my money and who i have to pay money too! I am very disgusted by this entire experience."