Capital One Bank 7941 Tuckerman Lane, Potomac, MD 20854

"Been a customer of this bank for more years than I care to disclose. Customer Service - what is that? If you try to call the branch to ask a question-the message tells you that they can't help you and to make an appointment. Then I have to wait two hours for an appointment when I just have a question about something they told me to do the day prior which of course did not work. But if you want to go in and sit down at their numerous unoccupied tables and chairs, I guess you can do that!"

"I have been a customer of capital one for many years. The service and quality has dwindled to non-existent. I have been chasing down money that should have never left my account for more than a month and there is no satisfaction in sight. I am leaving capital one at my earliest ability. One can no longer call a branch manager and customer service is wholly inept."

"Do not trust this bank with your money. I had some checks that I ordered intercepted out of the mail. Someone wrote a bad check and deposited the check into a fake account at Capital One Bank. The signature was not at all similar in any way to my signature. The funds ( over $80,000) were withdrawn from my account without Capital One Bank doing any signature verification of the check. Capital One Bank then got a video recording of this person trying to withdraw the funds from the fake account by trying to get a cashiers check from the bank. The security at this bank is absolutely horrible. The bank never even investigated the case and never took any steps to try and catch the person that committed this fraud even when they had a video of the person doing it. This type of security at a bank is disgraceful."

"This branch is regrettable. I wish I had another option in the area. It’s a Friday afternoon (check cashing day for many) with only one teller helping customers. I walked in and waited in line for 30 minutes. A company this size should know to staff better on busier days."

"I’ve been banking with Capital One for over a decade and this is one of the worst branches I’ve been to. Walk in and there’s 3 people standing/waiting/hovering in front of the two desks where bank employees are serving other customers. No one gets acknowledged by bank employees. No one gets asked what they need help with. There’s no sign in/waiting list like I’ve seen at other branches. When an employee finally freed up - he didn’t even bother to check in with me and see what I needed. Note had been sitting patiently in the waiting area for over 30 mins. The worst customer service at this branch. These unfriendly and unhelpful branch staff are a poor reflection on Capital One Bank."