Northwest Federal Credit Union Headquarters

"A phenomenal organization made up of great Teams, departments, management and executives that truly care for their staff and it’s Membership! Prepared and ready to serve to support our Membership."

"The CEO of this company is amazing. In most companies, you know there's a CEO, but they don't really have a presence. Jeff Bentley comes to company events, sets up luncheons where he speaks with ALL employees, not just the employees in leadership roles, and does his best to make it an enjoyable place to work."

"This place rocks! I got an account with them in 2008 and have used them a TON over the years for loans and such. I cannot say that I have ever had one bad experience over the years. 15 years strong and going. I've thought about going the Bank of America route or Wells Fargo route but never did and probably never will unless I move away and require access to a local bank or whatever. Not planning that anytime soon. If you are interested in a smaller branch, personal-type bank that treats you well and as a person, I recommend giving them a shot. Nothing to lose other than your time is all. You won't be disappointed!"

"I needed to move some IRA money somewhere new and I saw that NWFCU had an attractive rate for a 5-year term. I don't live in the northern Virginia/D.C. area, but saw that one can qualify for new membership by joining certain charitable organizations--there's a whole list. The first time I applied, I got a rejection notice. Then I realized my error. I thought joining the org would be part of the sign-up process, but they are separate matters and entities. So I joined one of the orgs for a small fee, then resubmitted my request. Amanda from the CU new members department contacted me directly, in a very welcoming manner, and helped me complete the new member enrollment. Everyone has to open a share savings account to get started. Then she referred me to Felipe in the IRA department to handle the transfer. IRA transfers are often cumbersome. The institution sending the funds often has specific requirements. I completed NWFCU's forms after downloading them from their easy to use Forms page, filled them out, and emailed them to the provided address. Then Felipe signed them and faxed them to my existing bank. After a few days, that bank kicked it back, telling me my forms must have a "wet" (handwritten) signature. Ugh. So I filled out the form anew, signed it, scanned it, and sent it to Felipe again. Without hesitation, and with great speed, he signed it again and faxed it to them again. A few days later, after the other bank released the funds as a check, I emailed Felipe to ask whether it had shown up yet. Today, he confirmed he received it, and he PROMPTLY and ACCURATELY opened the certificate for me at Northwest. Really a great experience all the way!"

"I was charged $335.76 finance charge on $599.83 monthly car note July 2017 through Koons Jeep. I really wanted the Jeep suv and was totally naive and ill-prepared but this is a credit union and I thought I was in good hands. Fast forward today and financially able to afford a car, I am left with such a bad feeling I will never purchase or lease a vehicle ever again. RIPPED OFF FROM THE VERY BEGINNING"