Members 1st Federal Credit Union
2145 White Street, York, Pennsylvania, United States
About the Members 1st Federal Credit Union
Members 1st Federal Credit Union is a trusted financial institution located at 2145 White Street in York, Pennsylvania, United States. As a member-owned credit union, we offer a wide range of financial services including savings accounts, loans, insurance, and more. Our mission is to provide our members with personalized service, competitive rates, and convenient access to their finances. Join us today and experience the benefits of being a member of Members 1st Federal Credit Union.
Photos of Members 1st Federal Credit Union
2145 White St, York, PA 17404, United States
Opening hours of Members 1st Federal Credit Union
Monday:
09:00 - 17:00
Tuesday:
09:00 - 17:00
Wednesday:
09:00 - 17:00
Thursday:
09:00 - 17:00
Friday:
09:00 - 18:00
Saturday:
09:00 - 12:00
Sunday:
Day off
Reviews of Members 1st Federal Credit Union
"The ATM machine is ALWAYS down. I go at least once a week and I can never use it. Seriously considering switching banks because I need to be able to deposit my cash late nights when I get out of work with bartending. It's super inconvenient."
"Walked into this branch on a Saturday, 15 people in line. I was at the front of the line in no more than 3-4 minutes. Greeted with a smile and a very enthusiastic young teller. She promptly took care of all of my needs and suggested a few products. This beats big bank interactions by a laughable margin. Been banking here since I was old enough to know what a bank account was and I think it’s safe to say I will continue. People leaving bad reviews I can only imagine are grumpy angry people outside of the bank and that interferes with their own business. People tend to have issues from making a mistake on their end and come here to vent their anger without reason. Have I had a few problems here before through the years? Nope. And any time I have had any hiccups (not issues) my phone call is greeted with a lovely attitude and my issue or concern is PROMPTLY addressed. Ignore the bad reviews my family has been banking here collectively for 100 years!"
"Sucked used atm tht didn’t give the money beginning of October still fighting to get it bk into my account better yet I was told when they do replace the money they will take it back for account going in the negative due to the atm issue. They say they gave me provisional credit only thing branch,atm dispute,fraud few more calls NOBODY knows wher my money went. Had to transfer to a different bank just to pay my bills! I would not recommend this bank to a dog! Thank god the police have been involved!!!!"
"Today, I went to Members 1st to inquire on the next steps in resolving my mother’s account. With bank card, my drivers license, and her death certificate in hand I proceeded to see the teller. (Upon waiting to be acknowledged) I was called up. I asked questions and the papers were copied. I had another set of question to which Amanda said she didn’t know and would have to contact the business office. She walks off and ask questions. Upon hanging up, she proceeds to tell me about my mother credit card and bank account and in order for me to receive my mother’s fund that I need to give them a paid funeral receipt. I then said to her, my question was about getting a copy of her statement”. As she continued to speak, I stopped her and said can I please speak with a manager, I have some additional questions. At this time, Amanda smirks and says sure. She begins to type on her computer and 2 and 1/2 minutes later (I checked my phone) she states I just sent the manager a message she will be right with you. I stated that was a long note. About 5 minutes later, the assistant branch manager Connie Wilson walks over and ask am I the only that have questions about an account (I am the only one sitting in this space at this time). I say yes and follow her to her office. Connie closes the door and begins to state that she was on the phone with the business office and begins to talk about the account. I said Connie you are making an assumption on why I asked to come into your office. She says oh I know why you are here. You are asking about your mother’s account. I said no ma’am I am not asking you that. I came in here for something else and you are making an assumption. She continues to try to talk about the account when I reiterate that she is making an assumption. I said you didn’t ask me how can you help me. You took what was said to you and without asking me the customer what it is that I need. She said if I am not going to listen to her that I can just call customer service and that I can just leave. I said again, ma’am I came in to tell you about how your teller Amanda tried to handle me, she was not kind and she smirked. But after this behavior, I can see where this type of treatment stems from. She stood up (in an authoritative manner over her desk) and said you can just get out. I am at awe at the treatment of trying to handle business after one’s parent passed away. Needless to say, that all of our accounts will be moved to another credit union. This might not be anyone’s else ism but I do not wish this type of encounter on anybody. John at the 800 number was kind. I stated to him this complaint needs to be escalated to their district manager and I will await to hear from someone so that I can make a formal complaint. Additional Note: While sitting outside speaking with customer service, the bank employees begin to come out. Lamont (a representative that I know) came out to give me condolences on my mother’s death. I looked at him and said how do you know, I wasn’t speaking to you. She said welll they… and I ended it with they was talking about me. He went to apologize for what happened and I said it was unacceptable and it is not your responsibility to do that.Lamont said you were upset. I said no I wasn’t (because I wasn’t) I asked her a question and she didn’t answer it. So he went on to tell me what should have said. I said that doesn’t change what was but thank you. He again apologized and I said your manager kicked me out. I stated that she assumed what I was coming to speak to her about and not one time did she ask me. She kept trying to overtalk me. He apologized again. I said this is and was not your issue. I am more disappointed at the outcome of this. My hope is that the powers to be will investigate this situation and listen to ALL parties and not listen to individuals that have clearly attempted to get their stories together. I also would like the a district manager to pull the videos and the note that was sent to the assistant branch manager, Connie Wilson for closer look at what happened"
"Everytime I go to use the ATM it's out of order and the coin machine. Driving to this branch is a complete waste of time two out of three times."
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